Cool Cat Casino - Player's withdrawal request is delayed.

I put in for a withdrawal request of $120.00 on April 1st, 2024. I have yet to receive any confirmation that my withdrawal has been accepted and I've already submitted multiple escalation with the casino and each time they say the same thing. They say ask for my bitcoin address and say an escalation has bee ln submitted and to check in 24-48 hours but nothing has been resolved. It's is now April 24th 2024.

Hello TWELVEPAC27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

My account is fully verified and the winnings were accumulated through a bonus but was verified with an agent that the wagering was fulfilled. I spoke with an agent yesterday regarding the issue and they gave me the same runaround.

Hello TWELVEPAC27 and thank you for all the information provided. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello TWELVEPAC27,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Cool Cat Casino’s representatives to join this discussion in order to resolve this issue.

Dear Cool Cat Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, if anything else is required I will inform everyone here.

Best wishes,

Nick and Cool Cat

Hi Nick,

Is there any update regarding this case?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello TWELVEPAC27,

Please be informed that I have contacted the casino's representative outside of this thread and am awaiting their response. I will provide updates as soon as I receive any information.

Greetings all,

Payment should have arrived some time ago, could you confirm please TWELVEPAC27?

Best wishes,

Nick and Cool Cat

Hello Nick,

Thank you for the update! I will set the timer for 7 days for TWELVEPAC27 to respond and confirm the arrival of funds.

Dear TWELVEPAC27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.