Cool Cat Casino - Player claims winnings have been confiscated.

Do not trust this casino they will take all your winnings from what you are trying to with draw and also then take what ever u still have left in your accout to still play with. And not just that the employes there don't know how to do there Job there all they do is just lie to there customers so everyone do not waste your money on this casino they are just a big scam and just want personal info from u and your money and will never pay u out when u get told that was the amount u will be getting and then they just take everything from u I hope this web site gets what it deserves coming to it and all the liers amd thevez that work for it to

Dear craigjohnson1087,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cool Cat Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any justification from the casino about why your winnings were confiscated?
• Could you please advise if you achieved your winnings with the help of a casino bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear craigjohnson1087,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No the money was in my account from after I did deposits my acount had got credited with the 100 it was no bonus I had put in plus after I did my last cashout for the 1400 still had 300 left in acount to play with and they also took that from me to

And look u iam not the only person who has had problems

As u now can see that this casino has done this to alot of diffrent people

I did not click on a bonus I open up casino an there was 114 bucks in my acount so they added it in I did not click on any bonus it was already in my account and it would have let me withdraw it all because it gave me that option but I guess if I did that this would still happen

And as u can see in that screen shot I was told by one of there agents that works there that I would get my money and then they just take it all away after that not right

Could you please share screenshots of your transaction history from your casino account from the relevant time period?

I apologize for the inconvenience.

They took of my deposits I had to the account and as u can see how much money they have taken from me after they were the ones who told me that my deposit would come in with 46 to 72 to hours then they take all this money from me

See all the money they have took from me after they told me I would be getting a deposit

Have you asked the casino for an explanation of why your winnings were voided? Have you received any explanation or justification from the casino?

I have not bean told any thing and no I have not got nothing from them except them liaing to me and telling me I would get my deposits but then they take all my payouts plus what I had left in my casino ballance I was playing with still

Thank you very much, craigjohnson1087, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, craigjohnson1087!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

I would like to know why one of them is a diffrent casino name that they are using as u can see that I am on the coolcats casino webpage

Greetings all,

I have reviewed the situation and the maximum cashable amount on the free chip in play at the time of the win is $100, there are also a number of credit card deposits that were disputed and returned to the bank of origin. Currently the amount of disputed charges exceeds the maximum cashout value of the withdrawal. I'm fairly certain there is little I can do to assist here.

Best wishes,

Nick and Cool Cat

Thank you, Nick! Do I understand correctly, that the player had performed multiple chargebacks? If yes, may you, please, send me the proof ? 

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Apologies for the delay, I have been out of the office for the holiday. I have provided Pavel with the requested documentation.

Best wishes,

Nick and Cool Cat

OK u can go ahead. And keep liaing like u guys do like how I was informed again that u guys were going to cash me out and did not do it so why u guys keep liaing and also u guys keep using diffeent casino names which should be a red flag right there

Hello, craigjohnson1087!

I have received the information from the casino representative, that you have known about performed chargebacks and have agreed that these amounts will be deducted from your further withdrawals, including the one in question (which is smaller than the total amount of chargebacks, so it these funds cannot be withdrawn at all). Can you confirm it?

I was told that they would take 400 out from the withdraws and i would get the rest

As i posted screen shot pics of them saying that

craigjohnson1087,

1. What does the disputed amount consist of? Are these multiple withdrawals or only one?
2. Has chargebacked amount been taken out of any of your previous withdrawals?
3. Do you understand that some of your winnings are confiscated because they have derived from the free chip (which has maximum cashout of $100)?
4. Please, check all your attempted withdrawals once more, and let me know how much you should have received considering the maximum cashout and chargeback confiscations, and let me know if there is still any amount that you consider should be sent to you.

I will say i think i should at least get 500 out from the 2300 at least

Greetings all,

The funds in question stemmed from a $100 maximum cashout free chip so the maximum withdrawable value of those funds through cashout is $100 and cannot exceed this amount. There were $219 in disputed charges, per agreement with the player these funds are to be removed on subsequent withdrawal(s). The $100 valid amount for withdrawal was removed to offset the $219 debt, a $119 negative balance still remains to be removed on the next withdrawal. The remaining non-cashable funds were removed ($100 max cashout on the chip). Hopefully this clarifies things.

Best wishes,

Nick and Cool Cat

craigjohnson1087, we have checked proof provided by the casino representative and I can confirm that everything as the casino representative said. Do you have anything else that you need us to help you with?

No i guess i will just hire a lawyer since I have prof of them telling me i was going to get my cashout that i had done

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.