The player from Georgia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player received his winnings after about a week, despite the casino's claim of instant payouts. The issue was marked as resolved by the Complaints Team after the player confirmed receipt of his winnings.
CoinBets777 Casino - Withdrawal of player's winnings has been delayed.
Amount: $50
CoinBets777 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
CoinBets777 Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I submitted my payout request, and it shows as pending. But when I try to contact live support about it, I get a different answer from each person I talk to. They can't tell me when my payout will be processed.
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5 months ago
Dear jmitch21j,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
I did receive my winnings. They claim to payout instantly, but it took about a week.
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5 months ago
Dear jmitch21j,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
