Club Player Casino - Player's withdrawal requests are delayed, VIP status revoked.

I made two withdrawal requests because as I understood, there are weekly withdraw limits. I was refused coindraw and as time went on one withdraw for $2,500 was approved on Feb 13.

I was told over and over again it was to be " escalated, of course that never bore any results.

The time frame given from approval date was 10 business days.

Tomorrow is the 10th business day and I was told I would get an "update in a few days". Just delay tactics.

The second withdraw for $1,000 hasn't been approved yet.

After I won the money my VIP status was taken away, and I assume that puts me down on the list for priority withdraws. My patience is done!

Thank you

Dear Lioness,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, I have made prior withdraws.

Yes, these funds were accumulated with an active bonus

Did I forget to mention these withdraw requests were made on january 18?

Yes, I will more than likely receive the money, but they have use deceitful tactics such as advertising instant withdraws with coindraw.

Granted, on a prior withdraw using coindraw, I received the money, on the day it was approved.

Which was 5 days. Fair enough

But, they refused me to use it on the next withdraw, because of monthly withdraw limits yada, yada yada.

That's one of the reasons im lodging this complaint.

I made a deposit because of the very fact I believe a had coindraw as a with

draw method, only to be refused.

I made both requests Jan 18 th. Today's date: Feb. 27.

I view that as deceptive

Thank you

Hello,

Today I received payout from one of two withdraw requests submitted on Jan 18th.

I finally was able to make contact with a manager last night and this morning the approved withdraw was finally payed.

I have one pending still for $1.000 but I'm confident I will be payed as he assured me and I saw results.

Let's just considered this resolved, and once again, thank you for being an outstanding advocate.

Debbie B******

Hi Lioness,

I'm pleased to hear that you have already received some of your winnings. Please keep me updated on when you receive the remainder of your winnings.

Thank you.

I certainly will

Hello,

I think we should keep the case open on this other withdraw.

I'll send a transcript of the last live chat.

Hi Lioness,

I can only imagine how frustrating it must be to wait for your withdrawal for such a long time. However, even if slowly, things seem to be moving therefore, I will keep this complaint open until your confirmation of successful withdrawal of all your winnings.

Thank you.

Dear Lioness,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

PS: I adjusted the disputed amount from $3,500 to $1,000, as the player has already confirmed receipt of the previous withdrawals.