Club Player Casino - Player's withdrawal is delayed.

They won't pay me....they've owed me $62,500 since July 7th. They were so generous to finally send me a dep for $2500 2 weeks ago but not a dime since.

Dear Repopro71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Replied to Tomas email.

Thanks for your emails.

Were you in contact with casino support regarding your delayed withdrawals? Were you given any explanation or guidance related to the withdrawal of your winnings?

If you have any interaction with support saved, please forward it to my email at tomas@casino.guru

Replied to your email directly.

Thank you very much, Repopro71, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you for your help on this matter! This has taken a toll on me! The level of stress that waiting for a big prize is off the charts anyway, let alone it being after a motorcycle wreck and actually needing those winnings just to live and not lose everything!

Dear Repopro71,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Club Player Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Club Player Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Greetings all,

I have reviewed the situation and will see what can be done to assist. The Bitcoin address currently on file is a bit outdated due to the situation, if you could kindly visit customer service (or email via the documents department) and confirm your Bitcoin address I can hopefully get things moving for you Repopro71.

Best wishes,

Nick and Club Player

They sent 1 measly payment! I'm sure if I stay on them I'm likely to get 1 per week with persistent badgering. What a joke! You'd have thought they'd give me a deposit a day since they dropped the ball for 10 weeks! Club players casino is a joke!

Hello Repopro71,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Most recent emeilWas wondering what it would take to get Club Players casino to happen in order for them to even just catch up on the payments owed to me to date just to be caught up according to their own guidelines? I mean you have held me to a strict standard according to your own guidelines yet you've not followed them yourself. It says I'm allowed one $2500 withdrawal per week. My win was on July 5th 2024 but I've only received two $2500 payments, lol that's almost comical. What's comical is that the very day that my form of identity was within 60 days of its expiration date, I was forced to provide a new form of identity and forced to prove the payment card I use was mine. What a flipping joke! I thought this was a casino company not a comedy company. You should rename your company "Comedy Club Players Casino" in all reality it would be more fitting. 

According to the calendar and your guidelines, even giving 2 weeks to receive the first payment (in which i didn't receive until 8 weeks after I requested the withdrawal), I should have received at least 10 payments of $2500 by now, yet again I've only received 2 of the 10. Wondering if I will receive interest on said payments since you have held onto my money so long?

So to summarize.....you owe me alot of money and you're not paying it to me in the manner with which your guidelines state you will (NOT EVEN CLOSE TO IT)! You should change your company name to suit the way your company is ran! I know it's not big deal to you but that money is what I'm hoping helps me keep my life going in regards to losing everything. You see, they say everything happens for a reason. I won this money 2 weeks before I had a life threatening crash on my motorcycle where I was flown lifeline due to blood loss, nearly lost my leg, and haven't been able to work! 

Thanks for your time and consideration! I hope you go to sleep tonight with a clear conscience and mind. I won't be able to due to the stress you've caused on top of everything else I'm dealing with. 

Thanks for nothing

K**** T**** 

09/26/24

Hello Everyone,

I sincerely apologize for my delayed response and truly appreciate your patience during my absence last week. I’m back now and fully committed to resolving this matter promptly.

Dear Repopro71,

I’m very sorry to hear that your issue is still unresolved, and I completely understand your frustration and the stress caused by the prolonged wait for your rightful winnings. I agree that the casino’s handling of this situation is unacceptable, and they must adhere to their own payout guidelines.

I noticed from the screenshots you provided that you’ve been using a check as your payment method. Have you considered switching to a faster and more convenient option? Additionally, Nick, the casino representative, mentioned the need to confirm your BTC address. Have you confirmed this with customer support and attempted to withdraw your funds to your BTC wallet?

Thank you for your understanding, and I’m here to help in any way I can!

Kubo, thanks for your help and guidance! I did give the help desk my current bitcoin. I also have canceled some deposits and and re requested them in bitcoin. I've got 2 pending under that bitcoin. I'll go ahead and re request all of them in bitcoin.

Hey all,

There is an approved payment waiting to go out however I can't find an updated Bitcoin address anywhere in the system. Could you please confirm your Bitcoin address here and I will see what I can do to get things moving again for you Repopro71.

Best wishes,

Nick and Club Player

Dear Repopro71,

Thank you for your confirmation. However, according to the casino representative, your BTC address was last confirmed in July. For security purposes and to verify that your address is still active, we are required to request an additional confirmation. This step is necessary to avoid the risk of sending the payment to an outdated address.

I appreciate your cooperation and understanding.

Dear Club Player Casino,

Could you please provide an update on the status of this case, as the player has already confirmed the validity of his BTC address? Could you also advise on when he can expect his payment to be processed?

Kubo, this is simply a stall tactic, smoke and mirrors if you will. They recently sent my 2nd payment (should've been my 10th) payment to this address. It was September 16th to be exact! They know it's good, just them being broke and lazy! I'm ready to hire an attorney and get way more than what they owe. This causes an extreme amount of mental duress, stress, anxiety, depression and insecurities.

Greetings all,

I am no expert in these things but I do see that the confirmed Bitcoin address on file (and to which the next payment would have been sent) is [Content Redacted] confirmed 7/9/24. It really is important to keep these things up to date. For the record, my job is to resolve issues, the faster and more efficiently the better. There is no such thing as a "stall tactic" in my world, or job description. I am here to assist to the best of my ability and will push things through as quickly as I can within the limits of the system. Your cooperation is greatly appreciated Repopro71.

I have forwarded the next payment in line to our payouts department with the updated Bitcoin information, hopefully we see some movement shortly.

Best wishes,

Nick and Club Player

Nick, I look forward to this whole thing in a positive direction and appreciate you for help in this matter! Do you think it would be possible to get a lump sum payment just to catch me up to date according to your company's guidelines? According to those I should be on at least my 10th $2500 installment and so far I've only received 2 $2500 installments.

So i guess no reply from Comedy Club Players Casino is the answer to my question! They aren't interested in doing the right thing. They are a non paying casino that is quick to take your hard earned money yet pay what they want and at a snails pace! This is far from over! This Lil $60k you owe will cost you so much more! With the legal bill you'll receive, plus my legal bill, plus pain and suffering on top of the $60k, WOW! That'll be in a lump sum for sure! Won't be waiting on shiesty, non paying your debts pieces of shit! The karma that must be showing a strong presence in your lives has got to be unreal! May God have mercy on your souls!

THE BIGGEST MYSTERY IS "WHY AM I NOT GETTING REGULAR WEEKLY PAYMENTS????" THE REQUESTS ARE IN THE QUE, YOUR GUIDELINES STATE 1 $2500.00 WITHDRAWAL PER WEEK!!!!! YET IM STILL BEGGING THIS PIECE OF **** FOR MY MONEY!!!!!!

Dear Repopro71,

I understand your frustration with the delay in your withdrawal request. However, I want to clarify that the casino was not informed of your BTC address change until you submitted your complaint on our site. This change was only brought to light during our resolution process by the casino representative.

As I mentioned, the casino must verify the validity of account information provided by players as part of their standard procedure.

I kindly ask that we maintain a respectful tone in our communication. Using caps lock and offensive language can hinder our ability to resolve this matter effectively. Let me now reach out to the casino representative to get an update on your withdrawal situation.

Thank you for your understanding.

Dear Nick & Club Player Casino,

I would appreciate an update on the status of this withdrawal and would kindly request that this matter be escalated for higher priority resolution. Three months is a significant delay, and I urge you to adhere to the casino's Terms & Conditions by processing the payout as promptly as possible.

Thank you in advance for your prompt attention to this matter. I look forward to your response.

There was never a bitcoin address change! It's always been the same bitcoin address that I used to use to load money into my Club Players Casino Acct since day 1.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is there anyone that governs casinos that i could contact about this matter? Something other than taking them to civil court?

Greetings all,

Thus far this month we have seen more than $6000 paid out via Bitcoin (the most recent $2500 payment on the 23rd). Not optimal to say the least but it appears that things are progressing. I will be discussing the matter directly with payouts management to see if there is an alternative solution to close this case more expediently or minimum to expedite approval and payout.

Best wishes,

Nick and Club Player

Im very appreciative of the payments. However, $6k in a month is $4k less than your rules state I'm eligible to receive. It's actually $4750 short of my eligibility per month calculated at a month being 4.3 weeks. Technically, according to your casino rules posted for the world to see i should have received around $40k by now. Your company has only paid me a total of a little over $11k. If you were me, or if the CEO was me, how would either of you feel if a company that owed you money and had a rate of payment posted on the payouts rules but weren't following it? Instead they just paid you a little here and a little there at whatever pace they chose!

Excited to see how you answer this question..

Thanks

K**** T**** 

Dear Repopro71,

I wanted to follow up regarding your case. Have there been any updates or new payments since our last communication? I understand how frustrating this situation can be, and I appreciate your patience.

Please know that we have escalated the matter multiple times, but unfortunately, there are limits to how much we can expedite the process at this stage.

Thank you for your understanding. I’m here to assist you with any questions you may have.