Club Player Casino - Player's withdrawal is delayed.

They won't pay me....they've owed me $62,500 since July 7th. They were so generous to finally send me a dep for $2500 2 weeks ago but not a dime since.

Dear Repopro71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Replied to Tomas email.

Thanks for your emails.

Were you in contact with casino support regarding your delayed withdrawals? Were you given any explanation or guidance related to the withdrawal of your winnings?

If you have any interaction with support saved, please forward it to my email at tomas@casino.guru

Replied to your email directly.

Thank you very much, Repopro71, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you for your help on this matter! This has taken a toll on me! The level of stress that waiting for a big prize is off the charts anyway, let alone it being after a motorcycle wreck and actually needing those winnings just to live and not lose everything!

Dear Repopro71,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Club Player Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Club Player Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Greetings all,

I have reviewed the situation and will see what can be done to assist. The Bitcoin address currently on file is a bit outdated due to the situation, if you could kindly visit customer service (or email via the documents department) and confirm your Bitcoin address I can hopefully get things moving for you Repopro71.

Best wishes,

Nick and Club Player

Hello Repopro71,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru