HomeComplaintsWild Wild Casino - Player's withdrawal is delayed.

Wild Wild Casino - Player's withdrawal is delayed.

Amount: £1,000

Wild Wild Casino
Submitted: 29 Jan 2025
Case opened Current status

Waiting for casino to reply

6d 7h 20m 27s

Case summary

The player from the United Kingdom requested a withdrawal from Wildwildcasino on January 1, 2025, and received confirmation of the acceptance on January 11, 2025. However, as of January 29, 2025, the player has not received any funds, and repeated inquiries result in the same response that the withdrawal is under review.

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On the 01-01-2025 I requested a withdrawal from Wildwildcasino, I fully verified my account and on the 11-01-2025 got an email saying my withdrawal was accepted. It’s now 29-01-2025 and I am yet to receive any funds


I have tried to speak with the casino many times but always get the same response my withdrawal is under review by the security department even tho I had an email stating the withdrawal has been accepted

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Dear Dave93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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This Was the first time playing on the site and first every withdrawal


yes there was a bonus involved that’s was full wagered


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Thank you very much for your reply, Dave93. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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I have sent a couple of past conversations through email provided. Here is the past emails from them

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Thank you very much, Dave93, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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Hello Dave93,


I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Wild Wild Casino to enter the discussion.


However, as we do not have any established contact for the casino yet, I will now contact Wild Wild Casino outside this complaint thread and let you know any new information once I receive it.



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We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Wild Wild Casino has 6d 7h 20m 27s to reply

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