CBet Casino - Withdrawal delayed and player's account has been blocked.

Yesterday, I reached out to CBET's chat support because the withdrawal I made from my account on Monday, the 25th of September, was taking a long time to process. It was more than 500,000 Chilean pesos. I was informed that it could take up to five days. Today, on September 27th, I tried to access my CBET account and found out I have been blocked. I was rudely blocked by them. I contacted the chat support again and they didn't provide any solution, they merely told me that I had to wait to be unblocked, and that was their whole response. What happens to my money, my investment, and everything else? They are truly scammers. I'm very disappointed in CBET.

Hello pabloopazo85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear pabloopazo85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.