The player's unable to access his account due casino migration. The complaint was resolved as the player received his remaining balance from the casino even thou he is still not able to access his account.
CBet Casino - The player's unable to access his account.
Amount: €980
CBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
CBet Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, this casino, emigrated to Brazil, on Monday 5th September, they told me to wait 7 days, for Italian players, 11 days have passed, and I still can't log in !! I went to chat, 3 consecutive days , always the same answer, they tell me that my request has been forwarded to the User Control Department, and that I have to wait their time !! On twitter, they no longer answer me, on Facebook, not even, now, I ask you if kindly, you can do something, thanks.
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2 years ago
Hello mauroalgisi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the casino confirmed the migration of your account or if it's will be still working? Is the site currently accessible from your country? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, they have not yet confirmed the migration of my account, from Italy it is accessible, with the casino, in practice, I spoke only in chat, for 4 days, always with the same answer, telling me to wait for the Department in charge, which as soon as possible, I will send a confirmation email.
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2 years ago
Can you please forward your communication with the casino to nikolas.b@casino.guru?
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2 years ago
Translation
Hello, I am sending you what you requested, thanks for your commitment.
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2 years ago
Translation
Hello, I update the situation: in chat, I reported that my email registered on the site was no longer working, therefore, by sending documents, they will change my email address, but, to my great surprise, without entering the site yet, I received the payment, which I had requested before the site migration. So, I conclude, complaint resolved in a positive way, thank you, I think, you too, have a nice day !!
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