HomeComplaintsCBet Casino - Player's account access removed after withdrawal attempt.

CBet Casino - Player's account access removed after withdrawal attempt.

Amount: 1,100 ₮

CBet Casino
Safety Index:Very low
Submitted: 18 Mar 2024 | Case closed : 02 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Argentina had made two withdrawals from Cbet and subsequently lost access to his account due to an alleged issue with a Google link. Despite having communicated with the casino for 17 days, he had only received responses instructing him to wait. We had attempted to investigate the issue further, but due to the player's lack of response to our inquiries, we were unable to proceed. As a result, the complaint was rejected.

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1 month ago
Translation

On March 1st, I made two withdrawals from Cbet, one for 500 USDT and another for 600 USDT. However, the following day, my account access was removed due to an alleged issue with the Google link. Since then, I have been communicating with them daily to find out what's going on with my case, but have only received responses telling me to wait and they will contact me shortly. It's been 17 days since I have been waiting for the money to reach my account, or at least to regain access to my Cbet account, in case the transfers were cancelled.

Automatic translation:
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1 month ago

Hello luxogm33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 month ago

Dear luxogm33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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