The player from Germany had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
Cazimbo Casino - Player’s account has been blocked.
Amount: €7,000
Cazimbo Casino
Safety Index:Above averageSafety Index
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7.8
Cazimbo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino closed my account without confirmation. I just asked if my account can be closed and if I get transaction details. In this regard, I have received confirmation that I will receive the data but NOT that I will have my account blocked. Today I wanted to log in and lo and behold my account was blocked. Account can only be reopened if I write an email that I waive my claims.
I don't do this. I have never requested my account to be closed and then should I waive my claims??
I am offering the casino an extra-judicial reversal of my deposits or a settlement offer. This stinks of fraud, what claims should I waive? Because they don't have a German license and ban me after depositing more than 7000€? I want my money back, the casino also knows that nowadays you have success with the lawsuit!
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1 year ago
Dear Benjdall,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Dear Benjdall,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Can be closed. Take legal action there soon as it is a scam. thanks
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
