Cazimbo Casino - Player's account has been blocked.

Hello. I had an unpleasant incident with cazimbo.com. I registered on this site. made a deposit, then I won money there. I put money on withdrawal. But then my account was blocked. Today I received an email that my account is a duplicate. I was very surprised, since I had never played there, I had never registered there, I had never visited it. to my request for what reason my account was recognized as a duplicate, they did not answer me. They want me sent only my deposit back. I don not receive my winnings. Therefore, I ask you to help me understand the current situation

Dear iskandar, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you passed the verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

Looking forward to hearing from you.

Best regards, 

Kristina

Dear iskandar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.