The player from Japan faces an issue with the casino insisting on a bank transfer for a withdrawal after initially using cryptocurrency. The legal situation in Japan makes bank transfers inadvisable, yet the casino continues to require this method, which could deter players from accessing their funds.
CasinoSecret - Player's withdrawal method is restricted.
Amount: $322
CasinoSecret
Safety Index:Below averageSafety Index
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5.4
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Case opened
Current status
Waiting for Casino Guru to reply
3d 2h 59m 35s
Case summary
4 days ago
Public
Public
4 days ago
Translation
After making my initial deposit using cryptocurrency, I attempted to make a withdrawal and received a notification requesting that I use a bank transfer for the withdrawal.
However, considering the current legal situation in Japan, making withdrawals via bank transfer is not advisable. In fact, many players currently use cryptocurrency for both deposits and withdrawals.
Despite communicating this, they are insisting that I must use a bank transfer for my withdrawal.
This approach, in a casino targeting Japanese players, seems to be pushing some players to give up on withdrawing their funds.
Automatic translation:
Public
Public
4 days ago
Hello makonagix,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoSecret. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- Are there any available withdrawal methods other than bank transfer and crypto?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
