Casinonic - The player struggles to withdraw his balance.

Submitted all necessary documents and they have not verified yet and excuses about something else which should be that way. I have given them a first document that is my bank statement with all information included and that was for November. I made a deposit in December and I don’t have statements generated from bank yet so I gave them a screenshot which clearly shows my account number and transaction and they are refusing to match it with other original provided documents. And therefore they are not processing my $700 withdrawals pending since long time

Hello daksheshpatel6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinonic Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi there I’m glad that my complaint is approved however I can see that my withdrawal has already been processed and money is on the way also my account is fully verified

I’d like to mark this complaint is resolved

thanks to all

Thank you daksheshpatel6 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick