CasinoMax - Player’s criticizing Responsible Gaming practices.

. This situation with CasinoMax was a huge problem. I cannot believe I was not offered the easy option which would have solved all the problems. I was afraid to ask to begin with because casinos can turn anything against a player. Especially when the player suggests being in a vulnerable state. They can use this to their advantage at any time and state the player is a liability. Despite that and being that I had a decent withdrawal coming I knew I had to at least try because I knew it when my friend disappeared and never came back, we had this private party for him, I knew I wasn’t going to be in the right state of mind and I knew I should at least try to run it by the staff and see if they would help me. I didn’t want to push it though too much because I had the withdrawal pending and I didn’t want to give them a reason to mess with that. I’ve seen casinos do all sorts of shady things and manipulate terms and conditions to get as much money as they can prom people. So when I mentioned exclusion I knew I was risking it a bit but I didn’t know what else to call it. I knew I was going to be drunk when this withdrawal hit because casino max decided to hold onto it a week longer than they should have to begin with. When he said exclusion wasn’t possible without messing with my withdrawal, and after I got my point across why I felt this was necessary it was obvious that I wasn’t being given any option around this. I backed off and said it was ok because what other option did I have? If I pressed it any further it was my impression that I was jeopardizing my withdrawal. Then I got a message from the employee and at this time I had a lot going on and I was just dreading my friends goodbye party. I swear I thought that the employee messaged me back starting not to worry and he figured out how to make it so I couldn’t deposit on all accounts because what’s the point of limiting all of them but the one I won the most money on? Drunk and receiving that chunk of money that would be the first casino I go to… I know me…. So I mistook that and thanked the employee for figuring it out I thought and was just focused on when I could get my withdrawal. They had delayed it and in my eyes manipulated their terms to allow them to procrastinate on my withdrawal and it stretched into a really bad time for me. Of course it drops at the party when I was already pretty drunk. A friend of mine disappeared and we heard rumors and they are not good. Officially he is missing… we all are pretty sure why… it’s brutal the rumors…. Anyways I’m not excusing my behavior and I know it’s a problem I have to work on. I shouldn’t get drunk and gamble. I have been using the games to deal with a lot of my problems lately and to be 100 percent honest they have helped me though a lot. You have no idea. They kept my mind occupied through these tough times and gave me less time to focus on the bad things. This is the problem though because being drunk and after that party I know that’s the first thing I would do to get my mind off of things. This is why I tried to find a way to prevent it. The drunk put me over the edge too way more than I thought. I blacked out at the party and I don’t remember anything. All the sudden I woke up by the toilet at home and I had to pay a bill and I remembered I got paid the night before and all that money was gone… plain and simple I should have been given the option to limit my spending and even mike the other employee told me that. But none of them explained this until I got so upset about it like 2 days after and did some digging on it. I saw other casinos offered options to prevent players from playing and still getting their withdrawal. Then I decided to go through CasinoMax"s terms with a fine comb and there it was…. They had an option all along and none of them admitted this until I confronted them about it. If you think this makes me happy that they messed up it didn’t. I actually enjoyed playing at their casinos. I never had been as lucky as I was with their casinos. But the fact that things happens the way they did I had that feeling they were itching to get some of the money back I won from them somehow…. Someway… I swear I felt a shift in the software fairness after I won that money too. I swear to God. That was also another reason I wanted to make sure I couldn’t spend any of that money there. They should have respected my wishes and offered me the obvious solution to my problem and they didn’t and I tried to prevent it… I did what I was supposed to do and I risked things to do so. I am entitled to be compensated for that because that actually hurt me. A lot of these casinos caused unpredictable harm when I thought I was being calculated but what gets me the most….. is when these unfair and predictable catastrophes happen like when all the sudden the game will go into a 50 to 100 spin losing streak and it will piss me off so I will refuse to lower the bet just to win.

Dear Magnus520,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I’ll do that right away.

Dear Magnus520,

From the forwarded communication I understood that you agreed to have all the accounts suspended except the one with the pending withdrawal, is that correct? Furthermore, you never mentioned the gambling problem or asked for a self-exclusion.

I asked to have my spending limited. I said take a break or that specific purpose. The thing is that I was taking a big risk to ask this to begin with because in past experiences, just mentioning these things has got my account close and banned from other sites. I was debating on even saying anything to them in the first place but I felt it was necessary and worth the risk. Although I didn’t want to lose my pending withdrawal or have the casino create a reason to delay it if I pushed the subject. So I tried to do it without too much pressure, but I wanted to get my point across as you can see I started to back off a bit but then I decided it was necessary and I made my point clear and what I wanted to do again and why.

At casino Brango I had become unemployed at the time and I was losing a lot of money playing at the time and I couldn’t afford it. I told them to close my account for a while. Then when I was ready to come back they refused to open my account again. That is why I kept backing away saying I would try to figure something out because I didn’t want them to use this against me but then at the end of the conversation I decided that I did need to do this and I had hoped they would figure something out. I was going through a lot and to be honest I could have sworn that the guy up in those screen shots messaged me back and told me not to worry. I thought he said he stopped all crypto deposits right before I started to confront my friends disappearance. My mind was a little bit of a mess and I guess I read the message wrong because I went back and he said he stopped all spending except for crypto which is basically how I made all my deposits… Which did nothing to stop me. I mean how many different ways can i get the message across that I wanted to stop my spending and it is clear he got the message because he stopped spending on all but the one way I pay… I mean… I honestly feel that because I had won and they know I played there a lot that they purposely wanted to keep that window open so that they could get some or most of the money back that I had won. Like I said they kept mentioning that I was up on the casino everytime I had a problem like that gives them the right to pull all the stops out to reclaim it.

Dear Magnus520,

On several occasions, you had a chance to have your account blocked. Unfortunately, you didn't take it. You have been informed by the agent that they can suspend your depositing option (however, it is not technically possible for crypto payment methods). It is very confusing if you want your account blocked but in the meantime, you keep assuring Customer Support that you will be fine.

Blocking your account doesn't mean that you will lose your pending withdrawal.

I'm truly sorry, but from all the forwarded messages I can see that your messages were not clear and you didn't make a clear statement that you wish to have your account blocked.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Look there is more to it than that, but I cannot access my chat logs and they said it will take days to get them all. I interviewed one of the staff about the issue and I sent you the email confirming contrary to what you stated up there. She said no that if i has stated this specifically:

ME: hey i have a question

if i have a pending withdrawal

can i block my account and still get my withdrawal?

REPLY: No unfortunately not, your account needs to be active for us to process your withdrawal. We cant do anything if it closed

REPLY: Like a bank, you cant have a close current account and still send/receive money from it

ME: well if i came you tou and sai dthis

if i ame to you and said this

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

would you be able to do anything for me without messing with my withdrawl

REPLY: What do you mean feel comfortable?

Your account is closed with us David and we are unable to open this for you so you can no longer play here.

ME: no but if it was open

would you be able to help me with that

stop me from spending my money here and still give me my withdrawal

doesnt matter who i am

pretend i am not me

im a new customer asking you this

what if i have a pending withdrawal and i want to stop from spedning it here can you help me with that

because i just won and while i was waiting for my withdrawal i saw the software was being very unfair to me

and i had a very difficult time i was about to face head on that I had been avoididng because it was ripping me apart inside

i knew i was going to probably get alcohol poisining due to this

but i didnt want to talk avout all that

i just wanted to get across my point

wtihout you guys closing my account and messing with my withdrawal

can you stop me from spending my money here if i ask you

when i have a pending withdrawal

or not

thats all i want to know

REPLY: There would be nothing we could do to close your account and still process your withdrawal. Your account needs to be open for us to action anything on there. We always have your best interest at heart but we cannot physically send a withdrawal from a closed account. Like I said if you think of it as a bank, you cannot close the bank account and then still use it.

ME: but if i said this

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

is there any way you could help me

or am i SOL

i just need to know

like i said

pretend i am not me

because if you dont

i will find out anyyways

you can t hide anything from me

im sorry

im just too ambitious

REPLY: Not trying to hid anything from you David. Your asking the same question which I have answered already

ME: ok

REPLY: No we cannot close your account and still process a withdrawal

ME: i just wanted to make surre

now wait a minute

i didnt say close my account

i said specifically i didnt want to close my account

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

agian

is that not possivle

REPLY: David. Your account is closed with us. I am going to leave the chat now as I cannot keep going over the same thing. I wish you all the best for the future.

ME: waht

wait

dont do that

thats evasive

cant i limit my spending?

without messing with my withdrawal?

its in your terms and conditions

REPLY: Yes

ME: and that wouldnt mess with my withdrawal right

so why is it when i said

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

why couldnt i limit my spending

and still get my withdrawal?

REPLY: Did you ask us to limit your deposits?

ME: what does this mean

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

i just want to make sure i cant play

i want to take a break for about a week

i just drink sometimes

but i wont

sorry for bothering you i thought it was easier to taker a break

like you guys could hit a switch

you don't get any sort of message from that?

its not clear i want to limit my spending?

am i just crazy or are you guys messing with me

because if i am a customer

and i tell you

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

i want to take a break

i dont like how the software is treating me after i won

im going to get really drunk

im afraid im going to lose my money here

you wouldnt offer to limit spending?

because its obivous i dont know my options and i am asking you for help

if i was you

thats the first thing i would offer

if i had knowledge about it which i do now

i didnt know until 3 days after i blacked out and woke up broke

that you guys could have offered to limit my spending

i hvae saved conversations explaining all this in further detail before and after

but for some reason

i cannot find them

isnt that weird

i cant find hardly any

converstaions

and i was tlaking to you guys every day

isnt that weird?

i seem to have lost you Rachel

weird how this is all going down

i just thought that your terms

said we could come to you

if we needed help

but i guess thats a lie

because i did do that

and I was having issues with my withdrawal as it wa

was

you know i was on the verge of getting my withdrawal messed with as it is

and I was afraid oyu guys were going to close my account and take away my withdrawal

so i was trying to ask you guys without you doing what you did anyways

you guys closed my account due to me trying to be responsible

yeah its seen

i saw you

im recording this

i saw you seen the message and then unseen it

its ok

you guys have a way or reasing messages without alerting us that you have read them

reading

i know you are ignoring me

thats fine

im doing the right thing

just like i did before

and again

you people are failing me

REPLY: David

ME: on purpose

its fine

i did the right thing

there is no reaosn why this should have ever happened

REPLY: I am extremely busy at the moment and I have told you everything at least twice.

ME: i did my part

yep

what wrong you cant ignore me?

you guys seem to do that well

whats the problem now

look

i have a right to know why

i couldnt come to you guys and find a solution to my problem

why i couldnt trust you guys

i trusted you

you know damn well mark was threatening to close my account and he wanted to take my withdrawal away

and i still came forth and admitted that i needed help

to stop me from spending that money i was going to withdrawal

and i would have been fine with it if i didnt see in your terms and conditions days later that you guys didnt offer me the option

when i sat here and told your staff

risking you guys closing my account

i was trying to push it but not push iot

because you know damn well they were looking for an excuse to take away my withdrawal

if you guys dont want to be responsible for helping us customers with these issues

then at least take it off the terms and conditons

dont use that to make us feel safer to part with our money

and then not follow through

thats just messed up

especially when i risked so much to tell you guys i was having the issue in the first place

gambling here had become a habit and when your brain starts to shut down from alcohol

your habits are pretty much the only thing that you can do

you dont think and you just do things

thats why i cam here to ask you guys for help

and you guys just didnt want me to close that window

because you knew i would spend that damn money here too

so its just as much your fault as it is mine

except mine was done in a very intoxicated state

when i was clear headed i swas aware and i demostrated that

4:11 am

bye

ill leave you alone

I mean literally I have to beat a dead horse here to expect this casino to be accountable for its actions? Thats what I feel like. There is no reason why any of this should be happening. Like i said I had a good reason to approach them the way that I did. There was a lot more going on. Like the fact that they had already delayed my withdrawal for over a week past what their terms states because they manipulated their terms and condtions to their advantage when it could be clearly written on their site that they only do one withdrawal a week from ALL of their casinos combined which have seperate cashier accounts. I had been on them pretty hard about that and there was a few of the staff who had already threatened to close my account down and was conspiring against me. I don't have the conversation saved that I had with one fo the staff that was afterward where he stated he didnt know why i wasnt offered to limit my spending because he would have. He spologized to me but then told me there was nothing he could do. I did my part like i was supposed to and i mentioned what my issuse was and there was alot more to this which i cannot find. do you understand that after it was all said and done when I put my foot down and demanded to know why they wouldnt limit my spending they closed my account like they would have done if I demanded and had been adament to do prior. They would have tampered with my wityhdrawal. Trust me some of them were chomping at the bit for a reason to. Why should I feel like i have to beat a dead horse here just to get some justice and have this casino be accountable? This is how toxic it has become for online gamblers and I honestly feel like one of the main reasons why is because there is nobody really holding these sites accountable and they get away with pretty much everything, while we are constantly framed and manipulated for the benefit of these casinos and nothing is done in our defense. This is where you guys are failing us and I feel like its because you would rather bat for their team because they provide you with money through affiliate referals. None of you complaint sites want to handle the really serious cases of what the down and dirty things these sites do and you guys don't want to hold these sites accountable. You guys purposely block out vital information and evidence. Then you ban us when we get upset. Problem solved right? You have no idea what I have experienced and have been through and my girlfriend has been through backed with tons of evidence and our money was gladly taken but the services always end up being shady and manipulated and just toxic as hell. These casinos have done terrible things and they fabricate things and we end up getting banned not able to defend ourselves and these caisnos get away with murder and lie about people and thats always backed by sites like these.

How about this. Since even though I did exactly what I was supposed to do and maybe it was my fault because I didnt want to lose my withdrawal to unfair and unjust treatment due to me holding this casino to what their terms say. I didn't press it enough and I ended up spending money in a very intoxicated state. I can prove I was intoxicated because the slots got me for over a thousand dollars that night and I was too drunk to complain to them I guess. I don't remember much but I had asked them later if I had said anyhting to them because I usually do and they said no I didnt say a word. Which I then established yeah i was toasted. Im surprised I could even see straight. Being that I was intoxicated and I did my part and got my point across and I was delayed my withdrawal until a really horrible event was happening in memory of a friend who disappeared and was rumored to have had his head cut off... A person I loved and cared about that I couldnt be there to save. That combined with the previous issues like the ones that I was already getting threatened by staff that they were going to close my account down for. They were already looking for reasons to deny my withdrawal due to personal issues with my complaints. I didn't hammer this one on in enough because of these circumstances but yet I made it clear. I guess not enough for their standards or yours. I honestly didnt think they were going to take that long to give me my withdrawal. It was a very hard time for me and as you can see i even stated I didnt want to contimplate it. I was being ripped apart inside and the only way i could describe what was going to go down was i was going to get drunk and I didnt feel comfortable being able to spend my money there and I wanted to close that door and still get my withdrawal right? Can we agree on that? Or do I have to beat a dead horse on that too? Because if this casino can say that i mentioned self exclucsion and you can accept that when I sent you the transcript showing you that I never said excluded. But i bet you accepted their excuse didn't you? Yet you wont give me credit for,

"i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily"????

Thats not clear enough? but their exclusion excuse is when I never said exclusion? Do you see what I am trying to get across to you here how we are always treated when it comes to these complaints and the casinos have free reign to do whatever and say whatever and they are always the ones words that are taken over ours even though they built a damn empire based on lies, false advertisement, and deceptive practices?

How about I agree to split the cost of the situation with them. Ill accept half of the cost. Even though I did what I should have done and they failed to give me the clear option i was asking for. Half of 1765.

So there you go i just proved how your statement is false and now you have to find another route to defend the casino sir. Sorry. I am sure you will figure something out though in their favor. Either that or you will just delete this whole thread and act like it never happened.

I'm sure you are desperately searching for a reason to rule this in the casinos favor so why don't you just skip all the bull and just do that. Just don't give me any excuse and just close the thread like they all do.

I know you are not going to let any of these go public. Because they are too truthful.

Well, first of all, all your replies are public.

Second of all, these are your words: "i didnt say close my account

i said specifically i didnt want to close my account"

Lastly, if you deposited via e-wallets it is technically impossible to set the limits.

Nevertheless, your account has been blocked. Do I understand correctly?

No because they told me if I closed my account I wouldn’t get my withdrawal. They said they can’t withdrawal from closed accounts specifically. So basically they didn’t leave me with any choice. Then come to find out later there was one. I mean if I was a customer service person for them and someone told me they didn’t want to spend their money but they wanted to get their withdrawal I mean… Like I figured it out pretty fast once I saw it in the terms. They work there and they are familiar with these options. The whole situation shouldn’t have happened. Please allow me to dig up the transcripts from all the conversations and you will see why I approached the situation like I did. Like I said they were chomping at the bit because I had won that money. They were giving my difficulty on my withdrawal. That withdrawal they were holding back on was actually the second win of 3 that I had won at 3 of their casinos. They gave me the first one and the third one, but they were holding back on the second one. I was nervous they were going to pull something on me. How are they going to send the first win and the third win but hold on the second one? A bit of time had gone by and I started thinking the worst. Well after finally telling one of the employees Mark, that the quicker he paid me the quicker I would spend money back with them. I told them they were only making it so they were making less money. That’s when he messaged me back finally and told me that they would pay me out on Friday. I was relieved but then I played a few times and I noticed the software was super tight. Like it was beyond noticeable. It was not giving me any slack like it was before which made me suspicious that I was being setup to lose anything I threw at those slots. That’s when I knew I had to prevent myself from being able to play. It was 100 percent decided that I didn’t want to play there with any of the money that I had won. So after they agreed to pay me out with the idea that I was going to lose it with them, here I come saying I don’t want to be able to spend it. I knew I was pissing them off because they didn’t like the fact that I had won so much. But that doesn’t give them the right to deny me my right to be responsible. I knew I was going to get drunk and then I was going to be too messed up to think straight and just in case I wanted to not be able to spend it with them because I knew I wouldn’t win. 1000 percent. I have no idea why I even spent it with them. I don’t remember!!!! Why!?! Well I mean I knew if I got in the computer and I was toasted they are only like 3 clicks. I don’t even have to enter a password or anything. I had been playing only with them for about 2 weeks I think. They were my go to and I am not dumb I know what I’m like when I’m drunk and none of that would matter to me because I would barely be able to see the screen. It was one of the hardest things I had to go through in a long time. I knew I was pushing my luck with CasinoMax asking them that’s why I was very hesitant and you know how these casinos are. This one was already ticked off because I won 3 times. This was my largest withdrawal though and I needed to be responsible. They delayed that withdrawal and it hit when I was already really really buzzed… If I spent it somewhere else or managed to then at least I may have won. When they told me I blew through 1765 and I didn’t win at all there was confirmation I was dead right. My assumptions were correct and there was no way I could have won from what I had seen prior and the reason why I decided to say something to them about it.

Hey… I mean if you really don’t want to hold them accountable that’s fine. Just be honest with me and then I can stop wasting my time alright? I know I did what I was supposed to do and I know why they didn’t offer me the option that they could have. Didn’t you see what the employee said up there? Yeah there is an option to limit spending… Yes they did ban me after the fact. Only because I started asking questions why there wasn’t an option and they were still trying to keep it a secret that there was an option. Then I accepted it for a bit and then I decided to do some research. Because something just didn’t feel right to me. It felt like a setup. I mean if someone comes to you and says hey I’m going to get wasted and I don’t want to spend my withdrawal here out of my mind and there is an obvious option. I mean I only had to see it for 2 seconds and I saw it. Asked them. Sure as hell they said I could have limited my spending and still got my withdrawal. So it’s pretty like… obvious here. I mean…. But if you guys are going to drag it out and look for any excuse to excuse their behavior in this situation when I did what I was supposed to do like their terms states. To come to them with any concerns and they have many options to work with me… Well I did that. I did what I was supposed to do. Very hesitant but I mean I made it really clear. I just didn’t want to push it and piss them off which I am pretty sure if I had known about that limiting the spending thing before all this happened then I’m sure they would have banned me. Probably messed with my withdrawal. I mean I did what I was supposed to do. They didn’t. I am still offering to split it with them despite the fact that they proved me right about them and my suspicion by closing my account anyways just because I have every right to be upset they were determined to set me up. So if you are looking for reasons to shut me down and condone their behavior just do it already… I mean it’s obvious how this whole thing works. I read other cases and I feel really bad for customers. These casinos get their butts kissed all the time and the customers get just… it’s unspeakable how this is all just cycling and getting worse and worse for players. I’m surprised all this hasn’t been shut down already to be honest. This is just too much… it’s obvious you guys get paid to make them look good and this gets them more players through you which your links show you get credit for and you get more people to go over there by making them look better than they actually are and when you get people who get treated rotten and tossed aside by them somehow they still have a high approval rate and you are still sending people to them…. God help us.

I'm not sure what you try to prove by accusing us to get paid by the casinos and not helping the players, anyway, just a short recap before we'll contact the casino. Could you please confirm the following events?:

• your account couldn't be blocked due to a pending withdrawal
• you have never mentioned gambling problem but were referring to difficulties to keep the money if you get drunk
• was the entire amount of $1,765 lost?
• is your account permanently blocked now?

Thank you in advance for your reply.

Yes it is closed they said. Thank you I’m sorry I have just have never got much help and I speak from experience. But I appreciate the help because this isn’t right.

Could you please confirm all the abovementioned events? Thank you very much.

My account couldn’t be blocked because of a withdrawal.

I had been playing with CasinoMax for a while and I never asked them to help me to stop spending before. This was a temporary concern and then first time I felt like I had to take measures to ensure responsible gambling. This is the first time I asked for help.

They told me it was lost. They told me I had spent 1765 that night and I didn’t win anything.

They closed my account because I was upset about them not giving me the option to limit my spending.

You have never mentioned a gambling problem but were referring to difficulties to keep the money if you get drunk, is that correct?

Well I drink regularly. But this was going to be where I was going to have to cope with the loss of someone I cared about who got setup to get robbed, and then murdered because he owed someone money. That’s the rumor we heard anyways. To top it off we heard rumors of what they did to him to kill him which was brutal… They made him suffer. He was a good guy. He adopted someone else’s kids. He cares about people and he took care of people. He was very kind and giving and I wasn’t there to help him. So yeah I knew I wasn’t going to cope well and I knew I was going to get really really drunk at the party that was arranged in his memory. We all made a point to tell eachother ahead of time that we were going to get obliterated so that we all could confront the fact that he is gone and he is never coming back.

This situation combined with the softwares recent behavior after winning was very obvious that if I spent my money at this casino or it’s sister sites, I was going to lose it all 100 percent. I noticed it wasn’t limited to this specific casino of theirs. It affected them all. The software all the sudden was not allowing anything remotely close to winning. There were clear signs of this in a few deposits I made while waiting for the withdrawals to process. It was like someone saw that I won’t 3 times at 3 different casinos and decided that was enough and to not permit anymore. Also I noticed sometimes after complaining that I would have really really lucky streaks too so I was definitely convinced I should not be allowed to spend anymore money with them for a while also because of that too. I would have never spent that money had I been of the right state of mind.

I can assure you I have only 2 times mentioned gambling being an issue for me and having to close my account. One time was at Brango because I was recently unemployed, which they never opened my account again when I requested it. Then this time at CasinoMax. Those are the only 2 times I ever asked to make account changes to prevent gambling due to financial responsibility, and acknowledgment of my ability to lose control of myself in a tough time in my life. I was doing what I was supposed to do and trying to prevent any option to make a mistake.

That is the point that I'm trying to get through. You have never mentioned the gambling problem and referred to the "possibility" to get drunk and lose money only. Your message and request towards casino weren't clear a therefore we can't help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Go figure.

i just dont feel comfortable here right now and i dont want to be an idiot and lose my money uinecessarily

isn’t clear enough. As you can tell I was expecting that.

i want to take a break on all my accounts for a week

except the one i have a withdrawal on

yeah

i just want to make sure i cant play

make sure it doenst mess with my aithdrawal tho i should get it tomorrow 

i need to take a break

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. We believe that the player's messages were not clear and he had plenty of chances to request a self-exclusion due to a gambling problem. Unfortunately, he never did.

For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.