The player from Italy had deposited 30 euros into a casino and later discovered it was a scam, with no possibility of withdrawal. She requested a refund of her deposit as she had not received any bonus and lacked access to customer support. The issue was resolved, and she confirmed that the casino refunded her deposit. The Complaints Team marked the complaint as 'resolved' in their system.
TikiTaka Casino - Player requests refund due to a scam.
Amount: €30
TikiTaka Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
TikiTaka Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Translation
I deposited 30 euros and only realized later that it's a scam and they never allow withdrawals.
My money is still in the deposit. Plus, I didn't receive any bonus. There's no chat available.
I kindly ask you to refund my 30 euros.
Thank you.
Automatic translation:
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1 month ago
Dear DeliaSole,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Was this your first deposit?
Did you play with the deposit you made?
Which bonus did you want to activate with that deposit?
What specific experiences led you to believe the casino is a scam and that they won't allow withdrawals?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Translation
Hi, I read the reviews and I realized it's a scam.
My deposit has been played...so I could withdraw my 30 eur...but the withdrawal is still being reprocessed no one knows for what...data is on the same card I paid with. It is the first time I play on this casino because it was in an app and not because I chose this casino
Automatic translation:
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4 weeks ago
Dear DeliaSole, could you please confirm that you have passed the KYC verification?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
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4 weeks ago
Translation
he refunded me thanks. They were not unfair
Automatic translation:
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4 weeks ago
Dear DeliaSole,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
