The player from Kenya had successfully deposited and played at Nine Casino but faced account closure after attempting to withdraw his winnings, despite having verified his account. The issue was resolved after the casino confirmed they paid the user's balance in full, resolving the complaint.
NineCasino - Player’s account has been closed without notice.
Amount: €950
NineCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
NineCasino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Dear YayaSan,
Thank you for using the Casino Guru complaint resolution centre. Based on all the available information above, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Thank you, NineCasino Team, for your help and cooperation!
Best regards,
Branislav, Casino.guru
