AmunRa Casino Review

The player from Brazil experienced a delay in withdrawal, having waited for 8 days since placing the request. We informed her that withdrawal processing could take up to 14 days and advised her to be patient and cooperate with the casino. The player did not respond to our messages and questions, so the complaint was rejected due to a lack of communication.

The player from Spain was frustrated because the casino had not honored a bank transfer withdrawal request that had been pending for over a week, surpassing the company's stated processing time of 1-3 days. The player also found the support team unhelpful. Despite the player's claim that the casino's policy did not require verification for withdrawal, we advised him to wait for at least 14 days before escalating the issue. However, the player did not respond to our follow-up, leading to the rejection of his complaint.

The player from Greece had purchased a €420 bonus but, due to a lag, was unable to play. They reported the issue to AmunRa Casino, which began an investigation but did not respond despite several follow-ups from the player. There was no resolution or refund after 20 days. The casino later informed the player that the game round was still in progress and advised them to reopen the game. The player closed their account without resolving the issue, and we were unable to investigate further due to a lack of response from the player. The complaint was therefore rejected.

The player from Portugal had a withdrawal that had been pending for three days. Her attempts to reach out to the casino had either been ignored or met with automated responses. She felt like the delayed process was designed to make her cancel the withdrawal. Despite our team's efforts to resolve the issue and provide assistance, the player did not respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Italy had requested a withdrawal of 330 euros and asked for his account to be closed. The casino's support team had been unresponsive and the player did not have access to his account. The player had claimed that the casino support falsely stated that he had cancelled the withdrawal and used the funds. We had asked the player to provide relevant communication between him and the casino for further investigation. However, the player did not respond within the given time frame, therefore we could not proceed with the investigation and had to reject the complaint.

The player from Germany was trying to withdraw 400 Euros but faced issues due to the casino's repeated verification requests, despite having stated it wasn't necessary. The player had not responded to the inquiries made by the Complaints Team, leading to a halt in the investigation. Consequently, the complaint was rejected due to the lack of communication from the player's side. However, the player had the option to reopen the complaint in the future.

The player from Greece had had a pending withdrawal since 20/03 through a bank transfer. Despite the casino's confirmation that there had been no issues, the withdrawal hadn't been processed. After the player had provided the necessary transaction history for his card, the casino had verified his account and successfully paid the withdrawal. The player had confirmed the receipt of his funds, and we had marked the complaint as 'resolved'.

The player from Spain made withdrawals totalling 1000 euros and, while aware that it's early to expect the funds, is worried due to negative reviews about the casino. He is in contact with the casino support that stated a '3 days' waiting period.

The player from Spain had complained about not being able to withdraw his winnings from AmunRa as the casino always cancelled the withdrawal. The player had confirmed that his account was verified and he had tried withdrawing different amounts without any success. However, before the issue could be resolved, the player informed the team that he had lost all his money and no longer intended to use the AmunRa platform. As a result, we couldn't provide further assistance and the complaint was rejected.

The player from Greece had claimed that the casino did not provide the promised bonuses. We had informed the player about the unique bonus policy each casino possesses and that we could not compel casinos to offer specific bonuses. We had extended the response time by 7 days, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Italy had withdrawal issues with an online casino, where a withdrawal of €500 was cancelled and subsequently, another attempt at withdrawing the refunded amount was cancelled too despite assurances from customer support. The player was asking for a total of €1,000. After several weeks of communication and intervention from the Complaints Team, the player finally received her funds. The casino confirmed the completion of the transaction, and the Complaints Team marked the complaint as 'resolved'.

The player from Austria had her account deactivated due to suspicions of multiple accounts, which were caused by her partner transferring money to her account. Despite numerous attempts to clarify, the casino had not responded to her emails. We discovered that the player's account had been funded using her partner's payment method, which was a violation of the casino's rules. The player had been unable to prove that she was the legitimate owner of the payment method. Therefore, we had been unable to assist the player in resolving the issue.

The player from Australia had his account closed after his first withdrawal with no explanation provided. The player viewed this as a scam since he lost his withdrawal and all funds that were spent on the site. He had $300 in winnings after wagering a bonus and had submitted all necessary documents for account verification. The player and his girlfriend each had separate accounts on the same online casino and were utilizing the same device and WiFi. Following an investigation, it was discovered that the casino had closed the player's account due to a violation of their terms and conditions, which forbade multiple accounts associated with similar IPs and device IDs. The casino had acted in accordance with its policies, and regrettably, the player's complaint was dismissed as unjustified.

The player from Italy had been attempting to make a withdrawal from Amunra since 13/03/2024. The withdrawal remained in process despite the casino's terms stating a time frame of 1-3 working days. The player had also not yet had KYC authentication. Despite his initial frustration and use of harsh language, the player's withdrawal was successfully processed after a two-week waiting period. The player expressed dissatisfaction with Amunra's customer service and payment time frame, but confirmed that the casino was not a scam. The complaint had been marked as 'resolved' by us.

The player from Italy had experienced issues with Amunra Casino, where his first and subsequent withdrawals had been canceled and labeled as 'a provider error.' He had communicated his concerns to the casino's customer support and VIP manager, but the problem persisted. Upon receiving his complaint, we facilitated the communication between the player and the casino. The issue was finally resolved when the casino processed the player's withdrawal.

The player from Spain had issues with a withdrawal of 500 euros. The casino repeatedly cancelled the withdrawal after about six days, and this had been ongoing for over a month. The player claimed that their account did not need verification and that they had not been informed of the reason behind the withdrawal issues. We contacted the casino for clarification, and they responded that the withdrawal was cancelled because the player used the funds in games, leaving no balance for withdrawal. Despite our attempts to communicate with the player for confirmation, we received no response. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Alberta had requested a withdrawal, but it had been delayed. He had confirmed that the withdrawal was marked as processed on his casino account, but he had not received the funds. Despite numerous requests, the player had failed to provide the necessary communication between him and the casino. As such, we were unable to further investigate the situation. The complaint had been rejected due to the player's lack of response.

The player from Italy had had issues with his withdrawals at AmunRa Casino, particularly with amounts over €2000. His recent withdrawal request of €500 had been cancelled multiple times. Despite his attempts to communicate with the casino, he had not received a satisfactory response. His account had not been verified, and there had been confusion about whether verification was necessary. The player had reported that he was unable to use the live chat feature and was only receiving automated responses to his emails. The Complaints Team had suggested he waited for 14 days for the withdrawal to be processed and kept the complaint open for further updates. The casino had not responded to the complaint. After a month, the player reported that he had received his money and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany was unable to withdraw his winnings. He had requested help after his first withdrawal attempt was made on 02/03/2024. The player had confirmed that he passed the KYC verification and accumulated his winnings with an active bonus. However, the withdrawal was not completed due to missing bank details and the winnings disappeared from his gaming account. The casino had stated that the player's bonus was canceled because he activated another bonus, which was against their terms and conditions. The player did not respond to further inquiries, therefore we could not proceed with the complaint. The issue remained unresolved.

The player from Greece had encountered difficulties withdrawing his winnings of around 1000 euros due to verification issues. Despite having provided the requested documents, the casino had rejected them. After our intervention, the casino had completed the verification but returned only the player's deposit of 100 euros and closed his account. The casino had cited concerns over the player's transaction history and suspected non-recreational use of his account, which was against their terms and conditions. As a result, the player's winnings were voided. We, therefore, had concluded the complaint as rejected due to the player's breach of terms.

The player from Spain was unable to access his account after requesting a withdrawal of 280 euros three times. Despite assurances that the withdrawal was active, he had not received his fund and could not log in. After the Complaints Team's attempts to gather more information about the issue, the player failed to respond. As a result, we were unable to investigate further and the complaint was rejected.

The player from Italy had initially been unable to process a withdrawal of €100 due to a recurring message that stated his deposit must be wagered, despite him having already fulfilled this requirement. After communicating with our complaints team, he confirmed that he had wagered his entire deposit. The player had initially been concerned about the lack of a confirmation email for his withdrawal request. However, he later confirmed that the payment had been successfully processed. The issue had thus been resolved and the complaint had been marked as 'resolved' in our system.

The player from Australia had deposited $70 to AmunRa Casino and even after 48 hours, the amount hadn't been reflected in the account. After numerous attempts to communicate with the casino, he was informed that the deposit had never reached the casino account and was advised to ask for a refund from his bank. However, the player had deposited using cryptocurrency, not a bank. The casino was unable to locate the deposit and advised the player to check the transaction status from his side. Eventually, the casino had offered the player multiple bonuses with no playthrough requirements to resolve the issue, and the player had expressed satisfaction with this resolution.

The player from Australia had faced issues with the online casino after mistakenly entering incorrect bank details, which led to his account becoming inaccessible. He had not received any helpful support from the casino. Through the dialogue with our Complaints Team, it was revealed that the player had not completed the KYC verification process and had not made any successful withdrawals before. The team had engaged with the casino representative who clarified that they had not blocked the player's account. After some confusion regarding login credentials, the player could access his account. However, the incorrect bank details were still present. The casino then cleared the bank information and requested the player to send his correct details. The player's balance was split into three withdrawal requests and had been eventually paid out successfully. The player had confirmed receipt of all funds, resolving the issue.

The player from Greece had been promised funds within three working days, but nothing had been received. After he raised the issue, we advised him to wait for at least 14 days for the withdrawal to be processed. The player later confirmed that his issue had been resolved within the company's given schedule.

The player from Italy had been struggling to withdraw his winnings from the casino since December 22nd. Despite the casino's stated 1-3 working day withdrawal period, the funds consistently returned to the player's account after this period. The player's account was verified. The player eventually played down all the funds. We closed the complaint upon the player's request as the funds in question had been used up.

The player from Spain had requested a withdrawal but experienced delays beyond the casino's stated policy of 1 to 3 days. The player claimed that the casino hadn't requested any verification or approved the withdrawal. We had advised the player to wait for an additional 8 days to allow the casino two full weeks to process the payment. We also extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we had to reject the complaint.

The player from Greece had had a pending withdrawal since 17th December. Despite the casino's standard withdrawal time of 1-3 business days, the withdrawal had not been processed. The player had made several deposits, but the casino hadn't asked for profile verification. After a lengthy discussion and multiple document submissions, the casino had deemed the player's documents as modified. The player had insisted that his documents were not modified, and after a few more interactions, the casino had finally verified his account. The player's withdrawal had been processed and deposited into his account. The issue had been resolved successfully.

The player from Spain had complained that his withdrawal was continuously being delayed. The Complaints Team had reached out to him for further details to understand the situation, extending the response time by 7 days. However, the player did not respond to their inquiries. As a result, we were unable to investigate further and had to reject the complaint due to lack of cooperation from the player.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. Despite the Complaints Team's advice for patience and cooperation with the casino, the player failed to respond to further inquiries. As a result, we were unable to investigate further and had to reject the complaint due to lack of communication from the player's side.

The player from Greece had experienced difficulties withdrawing from the casino. It had been 4 business days and the withdrawal had not been processed yet despite the player's complaints. The player had also stated that the casino did not request any ID or documents for verification. We had advised the player to wait for an additional 6 days to allow the casino two full weeks to process the payment. However, due to the lack of response from the player to our messages, we were unable to proceed with any further investigation and had to reject the complaint.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. They also suggested that the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player, however, failed to respond to further inquiries, leading to the rejection of the complaint.

The player from Greece had been concerned about a withdrawal that was delayed past the stated processing time of 1-3 days in the terms and conditions. After four days, the withdrawal had not been processed. We had advised the player to be patient, as withdrawals could often take a couple of days or even weeks to be fully processed. The player later confirmed that he had received his money and the issue had been resolved successfully.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. Despite the casino stating the payment had been processed, the player claimed not to have received it. The Complaints Team had extended the response time by seven days, but the player did not respond. As a result, we could not further investigate and had to reject the complaint.

The player from Italy is having an issue with the casino because they cannot validate his debit card. Despite providing a bank statement showing it's linked to his personal account, the casino continually states that the owner's name is required on the card, thus blocking the player's withdrawal of 1,500 euros. After we contacted the casino representative, they asked the player to provide some data to proceed with the manual withdrawal. After some time, it was processed, and the player confirmed receiving the money, so we finally closed the complaint as resolved.

The player from Austria had reported an issue with withdrawing his winnings from an online casino. After boosting his initial deposit of 100 euros to 1000 euros, he had attempted to withdraw 500 euros. However, he was later unable to log in and only his original deposit of 100 euros was refunded. The player had claimed that he contacted the casino multiple times to request the remaining 400 euros, but only received automated responses. After communication between the Complaints Team and the casino, the casino had decided to verify the player's account, re-credited the winnings and requested verification documents. The player complied and uploaded the required documents. The casino confirmed the successful verification, but stated that the player had used all his balance for gaming activities, leaving no funds for withdrawal. The Complaints Team had attempted to confirm the resolution of the issue with the player, but received no response, leading to the rejection of the complaint.

The player from Spain has had their account closed and deposit of 550€ refunded, despite having winnings amounting to 4,816€. We rejected the complaint because the player stopped responding and cooperating with us when asked to provide documents.

The player from Poland has a problem with the casino refusing to honor bonuses, including those that were purchased with earned coins. After further investigation we were forced to reject the complaint.

The player from Germany requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player ''SIMBAMBIM'' complained he couldn't log in anymore to his account and also wasn't able to withdraw his funds. Several communications have occurred but the outcome was not clear and the complaint remains unresolved.

The player from Italy is criticizing responsible gambling practices. Although the player sent a self-exclusion request, he didn't mention the reason why he asked for it. Since the casino closed his account within 3 days, we rejected the complaint.

The player from Germany is inquiring about casino website accessibility. It came to light that the casino is currently closed and is due to reopen in a few weeks. After this, the player stopped responding and the complaint was eventually rejected.

The player from Germany has requested withdrawal through Skrill but it was pending due to ongoing verification. Then her account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Netherlands requested a withdrawal, but he was informed he can withdraw only 200€ per week. Then part of his winnings disappeared. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany faced canceled withdrawal requests totaling 600 Euros due to alleged technical issues, despite having submitted the required documents three weeks prior. With no verification yet completed, she was frustrated by the lack of explanation and response regarding her pending withdrawals. The issue was resolved when she received all payouts after escalating her complaints, ultimately choosing to self-exclude from the casino due to ongoing issues.

The player from Italy faced difficulties withdrawing a total of 1600 euros in winnings, as the casino rules allowed withdrawals of only 800 euros per day. Despite multiple attempts, the funds were returned to her account after a few days, and customer service failed to provide a resolution. The issue was resolved when she finally received the payment after following the casino's instructions and waiting for the Mifinity transaction to process. The complaint was marked as resolved in the system.

The player from Germany had noted discrepancies in their transaction history, specifically after the appearance of a 25€ bonus. Their account balance had unexpectedly dropped from over 112€ to about 24€. The casino had been unresponsive via live chat and email. The player had provided screenshots and evidence of their unsuccessful attempts to contact the casino. Upon receiving this information, we had reached out to the casino to facilitate communication. The issue was eventually resolved after the casino had contacted the player directly.

The player from Germany had been waiting almost four weeks for two pending withdrawals after receiving only a partial amount of 450€ instead of the requested 500€. Despite having a VIP level that allowed for specific withdrawal limits, she continuously faced delays and insufficient responses from support regarding the payouts requested on November 28th, 29th, and 30th. The issue was resolved when the casino responded and processed the remaining withdrawals.

The player from Germany had deposited a total of 200€ into her casino account, but the funds were never credited. After opening a case with her credit card provider, the casino rejected the case, leading to a chargeback of 200€. Although the casino's support had promised a resolution within 72 hours, there had been no response for five days. The issue was resolved after the player threatened legal action, prompting the casino to return the funds promptly.

The player from Portugal had been waiting for 9 days for the payment of her winnings and reported receiving only vague automated responses from customer support after multiple inquiries. The issue was resolved as she confirmed receiving her funds, which were processed after the initial complaint. She had since canceled her casino account. We marked the complaint as 'resolved' in our system.

The player from Germany had not received a payout from the casino since November 25, 2024, and there had been no processing of the withdrawal as of November 29, 2024. The player expressed concerns about the legality and reliability of the casino after being informed that the withdrawal would take longer. However, the issue was resolved when the casino processed the payout on December 1, 2024, taking about a week. The Complaints Team marked the complaint as 'resolved' after confirming the outcome with the player.

The player from Portugal had been waiting for a withdrawal since the 4th of November and received repetitive responses indicating that the issue was with the financial department. The player confirmed he had never made a withdrawal before and that his profile did not require verification. The casino paid the player after 2 weeks, resolving the issue.

The player from Italy faced repeated automatic cancellations of their withdrawal requests, which caused frustration and extended waiting periods for their funds. Despite previous complaints and assurances from the casino, the issue persisted. The Complaints Team intervened, and the player's withdrawals were eventually processed successfully. The complaint was marked as resolved after confirming the funds had been received.

The player from Italy had been waiting for 10 days for his first withdrawal and a week for the last one, despite multiple complaints via chat and email. The casino assured him that everything was fine, but he still had not received his winnings. After 15 days, the winnings were credited, although he expressed frustration over the delay and the loss of potential earnings. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the casino processed the payment, which had initially disappeared from the system. The player confirmed receipt of the winnings, leading to the closure of the complaint by the Complaints Team.

The player from Greece was concerned about pending withdrawal requests made on 3/8 and 4/8, which remained unprocessed. She sought advice on how to proceed. The issue was resolved after the player confirmed that the withdrawal was complete. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for any future challenges.

The player from Greece had been waiting for a withdrawal since 31/07/2024. The casino had not requested verification or mentioned any bonus issues, only providing repeated apologies without resolution. After further communication, the withdrawal was successfully processed, and the player received her winnings. The complaint had been marked as resolved.

The player from Latvia faced withdrawal issues with Frumzi, where two withdrawals totaling 502€ were not paid within the specified processing time. Despite the casino's policy of processing payments within 3 working days, one withdrawal was canceled without his consent. The Complaints Team intervened by contacting the casino, which then requested the player to re-submit his withdrawal using a different method. After multiple cancellations and communication issues, the casino finally processed a manual withdrawal to the player's Skrill account. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Australia had been waiting for a withdrawal since June 12th. Despite having previously made an instant withdrawal, the casino required additional verification for this request. After a prolonged wait of 6 weeks, the player finally received her payout. The complaint was marked as resolved.

The player from Greece deposited money into the casino, but the funds did not appear in their account. For a month, the casino claimed that the finance department was handling the issue, but the player did not see any resolution despite multiple communications. We advised the player to contact their payment provider and submit a payment receipt and bank statement. After a month, the casino credited the player's account. The complaint was marked as resolved.

The player from Latvia experienced a two-day delay in their withdrawal request made on June 23, 2024. We informed the player that such delays were common and advised waiting for up to 14 days. The player later confirmed that the withdrawal was received, and the case was marked as resolved.

The player from Finland had won between 100-200€ and closed the account to avoid spending the money. Despite multiple communications with the casino's customer service promising a manual withdrawal, no funds had been transferred for over a month. Recently, the casino's customer service closed the chat when asked about the remaining balance. The issue was resolved as the player confirmed receiving the money and reported no further problems with the casino. We marked the complaint as resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting the complaint. The payment hadn't been processed yet. We informed the player about typical processing times and advised patience, suggesting they wait 14 days before escalating the complaint. The player confirmed they had received their withdrawal. The complaint was marked as resolved.

The player from Spain voiced concerns about facing gambling addiction as his withdrawals had been delayed, and he had been limited to 500 Euro increments. Despite trying to resolve the issue, his account was closed, and he still hadn't received his remaining 1557 Euros. After numerous messages and providing the necessary documentation, the issue was resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised the player that withdrawal processing could take up to two weeks due to possible KYC verification or high withdrawal request volume. They had encouraged the player to be patient and cooperate fully with the casino. Later, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. After a few days, the player confirmed that he had received his withdrawal and the pending withdrawal was also completed. We had marked the complaint as resolved.

The player from Hungary had transferred money from their national bank account to their Revolut account to deposit into Frumzi Casino. After winning 100.000 HUF and attempting to withdraw, the casino had requested the player's transaction history from their national bank account, which was promptly provided. Despite providing all requested documents, the casino did not respond for a week. After our intervention and communication with the casino, the player's KYC verification had finally been accepted. The player had confirmed receipt of their withdrawal, and the issue was resolved at that time.

The player from Spain had deposited 20 euros and won 134 euros. However, when they tried to withdraw the winnings, they were asked to deposit again and the funds disappeared from their account. The player also had trouble reaching customer service. After the player filed a complaint, the player informed us that the issue had already been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Greece had experienced a week-long delay in a withdrawal of €200 from the casino. The player had not received any response to his multiple emails and had been concerned about not receiving the funds. The player hadn't undergone verification as he hadn't been asked to, and the winnings had been acquired without a bonus. However, the issue had been resolved when the player's funds were credited to his account. We had marked the complaint as 'resolved' in our system.

The player from Latvia, who had previously withdrawn funds successfully, reported delays with additional payouts that occurred between March 23-25. Despite the casino's apologetic response, the withdrawals had remained pending. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the delayed payout had been received. Following this confirmation, the Complaints Team marked the complaint as 'RESOLVED'.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player had expressed concern over the delay, mentioning that customer support was unaware of the issue. However, the issue was resolved when the player received their withdrawal. We marked the complaint as 'resolved' in our system following the successful resolution.

The player from Germany had been waiting for a payout from an online casino for over 8 days, despite multiple attempts to contact customer service. After he contacted the Complaints Team, he was advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. After 15 days, the player still hadn't received his winnings. The Complaints Team then invited the casino to participate in the resolution of the complaint. The casino explained that the delay was due to bank holidays and an update of the payment providers, and confirmed that the withdrawal had now been correctly paid. The player confirmed receipt of his winnings and the complaint was marked as 'resolved'.

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.

The player from Australia had faced issues related to the withdrawal process and two failed deposit transactions that had still resulted in money being deducted from his bank. Despite having contacted the platform on repeated occasions, the player had received no response and his withdrawals had continued being declined. The Complaints Team had engaged with the player and the casino, facilitating communication between both parties. The casino had identified the issue with the player's withdrawal attempts, which had been due to an incorrect BSB code, and had requested additional information regarding the failed deposits. After the required information was provided, the player's withdrawal was successfully processed, and the casino had credited the two failed deposits to the player's account. The issue had been successfully resolved with the player expressing satisfaction with the outcome.

The player from India had experienced a delay in his deposit of 10,000 INR to the online casino. Despite having provided a screenshot, UTR number, and offered bank statements, the casino had claimed not to have received the payment. The player had contacted his bank, which confirmed the transaction had been successful. After multiple communications with the casino and insistence on his part, the casino finally acknowledged the deposit, but this process had taken 4-5 days. The issue was now resolved.

The player from Brazil had been experiencing a delay in withdrawal of his winnings amounting to 1,400 BRL. Despite frequent inquiries, he received the same response that his withdrawal was being processed. The player insisted that the delay had exceeded the casino's stated processing time of 72 hours. After several updates from the player, the issue was resolved on December 24, 2023, when the player confirmed receipt of his winnings and successful verification of his account. We consequently marked the complaint as 'resolved'.

The player from Germany encountered difficulties with his casino account, having deposited over €1500 without receiving the promised 15% cashback. Attempts to contact support via live chat or email yielded no response, and the player experienced being kicked out of the chat after asking a question. The issue was resolved after the player confirmed that the problem had been addressed, and the complaint was marked as 'resolved' in the system.

The player from Greece had not received processing for two withdrawals made on November 25, and with the weekend approaching, she was concerned about further delays. Each contact with the casino resulted in the same response about payment delays. After continued communication with the Complaints Team, her withdrawal issue was resolved, and the amount was credited to her account. The complaint was marked as 'resolved' in the system.

The player from Greece experienced a delay in receiving a withdrawal, which had not been processed after four days. Despite having contacted live chat support, they received repetitive responses without resolution. The issue was resolved when the player confirmed receipt of their withdrawal. The Complaints Team marked the complaint as 'resolved'.

The player from Spain encountered issues with withdrawing his legally-won earnings of 5875 euros from the casino, as his initial three withdrawal requests remained in a 'pending' state for over 5 days. He expressed concerns over the lack of transparency and support from the casino, as they refused to allow account verification, leading him to suspect it might have been a scam. After deleting his account, he confirmed that the issue had been resolved as he was able to withdraw all his funds before closing the account. The complaint was marked as resolved in the system by the Complaints Team.

The player from Germany had completed the tasks for a sticker group at Posido Casino, which promised a €500 reward, but was missing one sticker that was supposed to be awarded upon reaching VIP level 3. Despite multiple contacts with live chat and emails to VIP support since October 2, 2024, he had not received the sticker or any resolution. The issue was resolved after the player received the reward sticker, following intervention from the Complaints Team. The casino acknowledged the delay and expressed gratitude for the player's patience. The matter was then marked as successfully addressed.

The player from South Africa had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed receipt of the winnings on October 4th. The Complaints Team marked the complaint as 'resolved' after receiving this confirmation. The player was advised to reach out for any future challenges with the casino.

The player from Greece had a pending withdrawal since September 15, with daily inquiries to chat support yielding only consistent reassurances of delays. The player confirmed that he had made previous withdrawals without KYC requirements and without any active bonuses. The issue was resolved when the withdrawal was completed on October 3.