BetPlays Casino Review

Martin P.

11/2026

Safety Index

3.0

Very low

User feedbackGood

43 reviews

OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion

Read our BetPlays Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Important (1)

Doesn't accept players from Ohio

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Pros and cons

Huge selection of games
Nice website

Limited responsible gaming options

Casino screenshots

In-depth review

In this review of BetPlays Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. BetPlays Casino earned a Very low Safety Index of 3.0. This tells us the casino falls well short when it comes to fairness and safety. Dig into BetPlays Casino with the rest of our review and see if this casino is right for you.

Safety Index of BetPlays Casino – Is it fair and safe?

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our BetPlays Casino review, we carefully went through and inspected the Terms and Conditions of BetPlays Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider BetPlays Casino a medium-sized online casino. It has a very high amount of restrained payouts in complaints from players, when we take its size into account. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

We did not find BetPlays Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, BetPlays Casino has scored a Safety Index of 3.0, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.

Note: To the best of our knowledge, BetPlays Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of BetPlays Casino. They had a negative effect.

BetPlays Casino: Terms and Conditions

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of BetPlays Casino during our review.

Player complaints submitted about BetPlays Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 1 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 21,221 black points in total, out of which 20,695 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of BetPlays Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Our database has a total of 43 user reviews of BetPlays Casino, giving it a Good User feedback rating. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

BetPlays Casino company information and licenses

BetPlays Casino belongs to Creative Alliance Solutions and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

To the best of our knowledge, BetPlays Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

BetPlays Casino accepts 25 payment options. This includes: Mastercard, VISA, POLi, Bitcoin (BTC), Bank transfer, ApplePay, Flexepin, Interac, MB Bank, Ripple (XRP), Litecoin (LTC), MiFinity, PIX, BP Wallet, Monero (XMR), Tether (USDT), PayOp, Paytm, Ethereum (ETH), Binance Coin (BNB), Dogecoin (DOGE), DASH, IMPS, Unified Payments Interface (UPI), Google Pay.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
EUR 5,000 per week	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Language and support options

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at BetPlays Casino in the table below.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
Russian
German
Finnish
Italian
Korean
Czech
Danish
Greek
French
Norwegian
Arabic
Vietnamese
Thai
Chinese
Turkish
Romanian

We reach out to the casino's customer support as part of our review to check how helpful they are. Good customer support is always worth having. It can make a real difference if you ever have issues with your account, withdrawals, or anything else. Judging by the responses we have received, we consider the customer support of BetPlays Casino to be good.

Slots and casino games at BetPlays Casino

You can play these types of games at BetPlays Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 103 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Playson, Amatic, Ezugi, Evoplay, Endorphina, PariPlay, Habanero, Leander Games, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Booongo (BNG), MrSlotty, Betgames, Genii, GMW (Game Media Works), Digitain, Bluberi Gaming, Platipus, Concept Gaming, Slotopia, InBet Games, Indigo Magic, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, Apollo Games, OneTouch, JDB Gaming, Kiron Interactive, Galaxsys, Golden Race, Triple Profits Games (TPG), belbet, Givme Games, PG Soft (Pocket Games Soft), Atomic Slot Lab, TVBet, Ela Games, Live Games, Caleta Gaming, Globalbet, Imagine Live, 3 Oaks Gaming, CQ9 Gaming, Smartsoft Gaming, Prospect Gaming, chilli games, Swintt, Win Fast, Ad Lunam, BF Games, Spribe, Gamomat, RAW iGaming, Betsolutions, Vivo Gaming, Onlyplay, Oryx Gaming, Games Inc., Gaming Corps, Nucleus Gaming, Worldmatch, VoltEnt, Leap Gaming, Ortiz, JVL, Espresso Games, Synot Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Live Vegas, Fazi, Superlotto Games, Gamzix, Kalamba Games, Betradar, Golden Hero, PatePlay, Thunderspin, 7Mojos, Hacksaw Gaming, EURASIAN (EA) Gaming, Ruby Play, Asia Gaming, Ka Gaming.

BetPlays Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 1 bonus from BetPlays Casino:

200% up to $2,000 and 50 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner Creative Alliance Solutions
Operator Creative Alliance Solutions Limited
Established 2022
Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BetPlays Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Medium casinoMedium group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Very bad

Total complaints: 75

Opened 1
Unresolved 0
Resolved 17
Rejected 57

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Slightly negative

Operates without a license

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

No license

Important

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

Complaints about BetPlays Casino

All(75)
Opened(1)
Unresolved(0)
Resolved(17)
Rejected(57)

Player’s winnings are being confiscated.

Player’s account has been closed.

Disputed amount: 5,800 USD₮

Player's withdrawal has been delayed.

Disputed amount: $1,878

Player’s winning amount has vanished.

Disputed amount: C$371

Player's withdrawal is delayed and support is unresponsive.

Disputed amount: 3,630 USDC

Player's withdrawal has been delayed.

Disputed amount: 3,623 USDC

Player’s winnings haven’t been received yet.

Disputed amount: €800

Player's withdrawal is delayed.

Disputed amount: 579 USD₮

Player's withdrawal is delayed.

Disputed amount: 226 USD₮

Player’s withdrawal is delayed.

Disputed amount: $1,000

Show all

Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.

Submit a complaint

Games

Explore the game selection available at BetPlays Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 14 Not Available: 1

Game providers

Show all (103)

Summary of player reviews

Guru AI

Notably, the game selection and smooth gameplay impressed many, though 14 reports mentioned crashes and RTP concerns.

Casino Bonuses

BetPlays Casino bonuses

Browse all bonuses offered by BetPlays Casino, including their no deposit bonus offers and first deposit welcome bonuses.

No bonuses available for players from Ohio

Unfortunately, it seems that BetPlays Casino does not offer any bonuses to players from your country.

Summary of player reviews

Guru AI

Opinions are mostly positive, with 11 comments praising generous bonuses and rewarding VIP programs. However, 9 players reported issues with steep wagering rules and uncredited bonuses.

Payment methods

Payments

Browse an overview of payment methods supported by BetPlays Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Show all (25)

Transaction limits

Withdrawal limits

€5,000

per week

€2,000

per day

Win limits

Unknown

Currencies

Traditional

Supported Fiat currencies.

USDCADEURCZKNOKNZD

Summary of player reviews

Guru AI

Fast crypto withdrawals delighted customers, however 12 users reported delays or rejected payouts amid 21 positive comments.

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 5 languages

EnglishFrenchItalianCzechNorwegian

Live chat

Available in 1 language

English

Customer support:

Available in 1 language

English

Live chat rating

Average

Average response time: 6m

Based on 7 tests

02 Nov 2026

Martin P.

10m

Average

15 Jul 2026

Zuzana C.

Instant

Good

14 Jul 2025

Michaela S.

Not measured

Average

11 Mar 2025

Ayberk A.

Not measured

Average

21 Jun 2024

Michaela S.

Not measured

Good

05 Oct 2023

Mirka D.

Not measured

Good

08 Sep 2022

Stefan M.

Not measured

Average

Summary of player reviews

Guru AI

While 7 players found the support responsive, 11 felt it was unhelpful when trying to resolve issues.

User reviews

User reviews of BetPlays Casino

This is a place to share experience with BetPlays Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 43 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Summary of player reviews

Guru AI

Players frequently praise the diverse game selection and especially appreciate the smooth and reliable payment processing. Customer support and the website experience, however, draw more criticism than praise based on user feedback.

Casino Guru

We want players to understand gambling.

Browse user reviews

All
Bonuses (22)
Support (19)
Games (25)
Payments (34)
Website and app (11)

• 1 week ago

Beware of BetPlays' highly predatory bonus terms. I deposited 750 NOK and received a bonus, which was kept in a separate bonus balance. I won 37,000 NOK playing strictly with my own real cash deposit, never touching the bonus balance. Because their system states that real-money wagers do not count towards bonus wagering, I went to their Live Chat and asked if I could simply cancel the untouched bonus to withdraw my real cash winnings. The support agent explicitly said YES.

As soon as I tried to withdraw, they refused. They locked my 37,000 NOK back into my gaming account and told me that cancelling the bonus means I must forfeit 36,250 NOK of my own winnings, allowing me to only withdraw my 750 NOK deposit.

Their terms are completely contradictory. They state you can withdraw your real balance at any time, but they use a "bonus cancellation penalty" to hold your real-money winnings hostage. They even used their own customer support to actively mislead me into this trap. Avoid this casino if you ever want to actually withdraw your early winnings.

Fast deposit

Predatory bonus terms, misleading live chat, refuses to pay out real-money winnings.

• 2 months ago

Being able to use CashApp would have been significantly more convenient as I had to create new accounts with others to redeem my winnings to.

Only thing I dislike is how much I spend and never receive gift for my loyalty but other then that been pretty good

• 2 months ago

I didn’t have to jump through a bunch of hoops to redeem my money and I received it sooner than expected! I had about 50$ and won 50$ spent about 12$ to win the first 50$ it’s not bad and my husband has won way more than he’s spent.

Easy and fast withdrawals I didn’t have to deal with unnecessary hoops, and the payout arrived sooner than expected.

• 2 months ago

Well, I don't know how this casino gets good reviews—90% of them must be bought—just look at
. Deposits are confusing and extremely unpleasant
. None of the bonuses they offer are credited to your balance, so you can’t even complete the rollover
. The RTP is terrible
. Customer support is terrible
. The platform is very confusing.

Nothing
Nada

RTP is terrible
Rtp péssimo
Slots load and then suddenly close
Slots entram e depois sai derrepente
Bonuses aren't credited to the balance
Bónus não carregam no saldo
Extremely unpleasant deposit method
Método de depósito extramente desagradável

• 3 months ago

Exactly as the name says Betplays Casino! I've won over $200 and redeemed it without ever spending any money! Not many online casinos can will let you do that!

Won $200 and camee out instant to bank account.
Fast Customer support..

• 3 months ago

So far I have enjoyed several of the games in here. Once you are signed up for a payout ect. Funds have literally been deposited with 24 hours and you can just keep on playing without any stress, thankfully.

Plenty of enjoyable games to keep things interesting.

• 3 months ago

Using my free log-in money, I earned more than $500! What a fantastic and thrilling experience it was. Finding the perfect games that pay can be challenging at times, but 2. I hope the redemption goes through quickly. I'll update this page and change it to five stars if the redemption is accepted.

Turned free login rewards into a $500+ win.
Exciting gameplay with rewarding winning opportunities.

• 3 months ago

No Problems so far! I’ve only been with this site a few weeks, so far had no issues, some days I win, others I don’t, it’s just the way they all work, Thumbs up from me so far

Withdrawals have been fast, responsible gaming options are really good

• 3 months ago

The thing i admire the most is the LIGHTNING fast withdrawals available. I mean you get ur withdrawal within 1-2 hours versus other places. They have great promotions running all the time and usually you get a chance to participate.

Been with these guys from the start. Have always been steady and have come a long way.

• 5 months ago

Joined a VIP tournament last weekend and won big. Crypto withdrawal landed in my wallet within the hour. Live dealers make every session feel truly world class

Exclusive VIP tournaments, seamless crypto withdrawals, stunning live dealers

• 5 months ago

Really enjoyable overall. Huge variety of slots and table games. Support team was helpful when I had a query. Wagering requirements could be lower though.

Great game selection, responsive customer support, secure platform.

• 5 months ago

Never thought an online casino could impress me this much. Referral bonuses are generous, live baccarat world class and crypto withdrawals landed in under 8 hours. Absolutely love it here

Referral bonus program is incredibly rewarding and easy to share with friends.

• 5 months ago

Decent platform but with room for improvement. Games are varied but withdrawals take longer than expected and support could be more agile. Has potential but not fully convincing yet.

Instant PayPal deposits without any complications

• 5 months ago

Love the variety of games they provide you with you can never get bored, I was just so annoyed with process of logging in it took too much time to verify. But I guess that is why I feel safe there.

variety of games
friendly support
nice design

slow logging process

• 5 months ago

I played games and got free spins then I played them I won a sum of money and the game just crashes. Then I try again and my money just disappears! I didn't get what I won! This happened 2 times. 1- 48.42€ the next win was 168.44€. I write to support, send photos everything they ask for. Then they just say wait for an answer or is everything okay what I submitted.. they ask if I'm the only one playing with my account? Wtfk what are these questions refund the money! and then they say wait for an answer :D and suddenly my money is gone!:D I'm not talking I didn't even try to withdraw it… I would refund the money to her and I would like to withdraw it I think there would be a lot of problems! DO NOT PLAY ITS SCAM

Not pay out
Scammer
Don’t play

• 5 months ago

Really enjoying this platform. Virtual sports are thrilling, deposits via e-wallet instant and VIP progression feels genuinely rewarding. Withdrawal speed could improve but overall trustworthy

Virtual sports betting section is surprisingly exciting and well designed

• 5 months ago

Pleasantly surprised by BetPlays. Jackpot games are exciting, mobile app runs perfectly and deposits seamless. Withdrawal took 48 hours which could improve but overall a trustworthy experience

Progressive jackpots are thrilling and hit more regularly than anywhere else

• 5 months ago

Stumbled onto this platform and honestly never looked back. Live tables are flawless, payouts lightning fast and rewards actually meaningful. Easily the best online casino experience I have had!

Zero fee crypto withdrawals landing in under 8 hours
Weekly tournaments with real cash prizes and fair leaderboards

• 1 year ago

They have stole 2000 euros. 5 days is withdrawal limit, they decided to move the limit up an review my account.
After 10 days they said my account is closed because "I was breaking" terms and conditions, which none of them is true ! NEVER USED VPN AND I AM ONLY ONE ON THIS ACCOUNT; NO SECOND ACCOUNT. It is obvious this is their patter when they dont want to withdrawal your money, they think things up and say this. FRAUD I have never been frustrated this much, HOW CAN THEY STILL OPERATE ??

NOTHING

SCAM SCAM SCAM
STOLE, STOLE money, really stole...

• 1 year ago

Max withdrawal is 7500 and take 5 business day and week end don't count so you are at 7 days basically if you are lucky. Don't think you will get your withdraw without going to the chat. Then for the second withdraw they will say oh its maximum 1 withdraw per 7 days and then they will add days so you are at 10 days and still not processed. On the chat they will say escalated to the finance Dept. Scammm website don't lose your money.

Withdraw
Support

• 1 year ago

Yes, good casino, I made a deposit of 30€, made the wager % and made my withdrawal of 150€.
My experience was very good, I advise you to play and have fun in the casino.
They could only improve the time of the whitdram.
Otherwise everything is well presented.
Good Casino, I recommend it.

The main thing is the payout.😃
O principal é o pagamento.😃
Very good promotions.
Promoções muito boas.
Various deposit options
Várias opções de depósito
Customer support is good.
Apoio ao cliente é bom.
Sports betting
Apostas desportivas
Live Casino
Live Casino

The bad part is that it takes 5 days for the whitdram to enter the account.
A parte má é o tempo de whitdram demora 5 dias, para entrar na conta.

• 2 years ago

I have played for some time here. Almost 2 weeks ago, I asked for a cash out of just 200 CAD. They canceled my request for every reason possible to delay the process. I can't see that in any world this is an 8 rating Casino... Even in the event they will pay me, this is 4 rating behavior at best...

None

More than 10 days for a small withdrawal
Cancel cash out for every reason possible to delay the process

• 2 years ago

Unbearable service and endless false promises BetPlays !

I have been using the services of BetPlays.com for several months, and my experience is extremely disappointing. The customer support is absolutely ineffective: they either do not respond to my numerous requests or provide standard, templated responses.

Firstly, the site works incorrectly, and I cannot participate in the promotions that are advertised via email regularly. The registration button on the site simply does not work. They cannot and do not want to resolve this issue for three months.

Secondly, the CEG seal periodically disappears from their site, which makes me doubt the company's honesty. Because of this, I cannot file a complaint. Such concealment of information causes serious problems.

Moreover, I have been waiting for answers to my questions for more than three months. Support operators like Dino and David constantly ask me every day to provide information about the problem as if they have Alzheimer's disease and assure me that they immediately pass the information to some secret department, with which I cannot contact, and do not provide specific deadlines for solving the problem. And so on day after day for three months.

As a result, despite promises to solve the problem "as soon as possible," no changes occur. I am more than sure that their promises are empty and serve only to stress me out with their lying responses.

Let’s summarize:

I cannot participate in the promotions that BetPlays.com regularly sends me via email because the registration button for each promotion on the site does not work. Isn't this mocking the customer?
The CEG seal is not working. Because of this, I cannot file a complaint. Isn't this mocking the customer?
I waited for the payment for exactly a month. Initially, they told me that the payment would arrive in 1-2 days, then 3-5 days, then after 5-15 days, as a result, I received the money exactly a month later, and it was issued not as a win but as a refund. Isn't this mocking the customer?
Lies have crossed all reasonable boundaries.

• 2 years ago

Invited me to use a bonus then I won 4500 Cad then told me that I am a bonus hunter, have not even refunded my deposit, scammers

everything
scammers
no payout

• 2 years ago

SCAM!! This ‘online casino’ keeps coming up with multiple excuses saying they cannot pay out to my country (New Zealand). Which is a load of crap. I was too late to read reviews where others have experienced this and I am beyond done with all the excuses. DO NOT USE THIS SITE!
I provided all documents requested and still get fed excuses and lies.

Scam
Won’t pay out
Lies
Excuses

BetPlays Casino

Dear englishlk95,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. Due to technical problems with the payouts to New Zealand by our payment service provider, your payment has been delayed. The issue has been resolved and we can confirm that we have sent you the funds and they should have arrived in your bank account by now.

Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.

Best regards,
BetPlays Team

• 2 years ago

it's impossible to win...games sometimes freeze, but only when you have a winning shot, then after updating it doesn't continue from there, so you lose bets and prizes...in my opinion, most of the games are not original, especially because of the freezes and the many empty ones also because of spinning...one of the worstcasino for me.. gaming experience is nothing, RTL is somewhere around 0, the best example of how today sites do what they want, everyone can be bought, and without control they can rob and ruin people without restraint....

fast payment

you can't win
it gets worse
nothinggaming experience
disappearing balances
fake games

• 2 years ago

Good evening, it is a great casino, it has quick money withdrawals, good games and bonuses the chat operators answer in minutes, the high volatility games are great, the income gives you options to increase your cash, I am very happy.

• 2 years ago

Worst site o have ever been on, i think it is actually inpossible to withdraw from, super scammy, i deposited $30 with a promo for a $50 bonus and hade to wager something like $700 dollars to be able to withdraw, by some miracle i was able to win enough money to withdraw $400 after trying a few weeks to withdraw i gave up and decided to send my money down the drain, i tried again to withdraw $100 through crypto, immediately my account was verified but they wont accept my crypto transaction, and my minimum transferable bank transfer changed to $300…… interesting, i continue to try and take my money out via crypto and it keeps getting rejected, no reasoning why, no contact back from customer support, terrible site, terrible service, super scammy

None

BetPlays Casino

Dear Jpshualatham69,

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.

To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.

Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.

Best regards,
Betplays Team

• 3 years ago

My account with 750€ has just been closed. I violated their rules and regulations. I couldn't tell which one. I was in the plus, can that be the whole reason? I'm totally shocked!!

updated:
No reaction from the casino so far!!

updated:
Still no response, no response to my renewed contact by email!
updated:
No complaints are checked here at all, everything just blah blah.
Contact will certainly not be made!
ID : bastinho

Account closure for no apparent reason
Kontoschliessung ohne ersichtlichen Grund
Remaining winnings are lost
Verbliebene Gewinne sind verloren

BetPlays Casino

Hello BetPlayer,

We will need your account ID , in order to verify your complaint.

• 3 years ago

I appreciate the responsible gambling tools provided by this casino. Setting deposit limits and self-exclusion options help me stay in control of my gaming habits and ensure that my casino experience remains enjoyable and within my means.

Discussion