BetPlays Casino Review

The player from Poland was trying to verify his account by providing a bank statement and mobile bill. However, the casino was still requesting further documents. Despite the player's efforts to comply, the verification process had been problematic, with the casino rejecting his documents multiple times without clear explanation. Eventually, the casino accepted the bank statement, but rejected three selfies provided by the player. The player had not responded to our recent messages, leading us to close the complaint due to lack of further details.

The player from Germany had an issue with BetPlays Casino concerning the reopening of his account, which he had previously asked to be permanently closed due to a gambling addiction. The player had deposited €50 after the account was reopened and lost the amount. He claimed the casino had reopened his account without his consent and asked for a refund. The casino, however, stated that they had followed their standard procedure of reopening accounts after six months of closure and had not received any official communication from the player about his gambling problems. The player was unable to provide evidence to support his claims initially, which led to the rejection of his complaint. However, he later presented evidence of a self-exclusion request, prompting us to revisit the complaint. Despite multiple attempts to reach out to the casino, we had received no response. Consequently, we advised the player to contact the Licensing Authority for further assistance. The complaint was eventually closed as 'unresolved' due to the lack of response from the casino.

The player from Norway, having won and verified winnings of 11000€ at Betplays, has had their withdrawal delayed for 14 days. The casino has since suspended their account alleging violation of general terms and conditions, which the player strongly disputes, having recently moved and changed IP. The casino accused the player of having multiple account but has not provided any evidence to support this claim, therefore, we have closed this complaint as unresolved. We reopened the complaint per the request of the casino. The casino has provided us with evidence of multiple accounts, therefore, we have rejected the complaint.

The player from Canada had faced issues with BetPlays' verification process. His selfie had been repeatedly rejected by the casino, stating that the ID wasn’t visible due to their website zooming out the uploaded image. However, the issue had been resolved successfully. The player had confirmed the resolution and expressed no further complaints. We had therefore marked the complaint as 'resolved' in our system.

The player from Quebec had his withdrawal of 6213CAD denied and his account was suspended due to alleged 'Bonus abuse'. He had played slots after depositing and completing the verification process. The casino had claimed that multiple accounts were created from the same location, device, and IP address. all of these accounts had used the welcome bonus, which violated their General Terms and Conditions. The player was unable to provide a satisfactory explanation for this. Based on the evidence that the casino provided, we concluded that the casino had acted according to its terms and conditions. Therefore, the player's complaint was rejected.

The player from Poland had experienced a 3-month withdrawal delay from Betplays casino due to repeated declines of his address verification documents. He had sought assistance, suspecting the casino was using verification as a pretext to withhold payment. After a detailed discussion with the Complaints Team, the player had sent his original bank statement in PDF format again to the casino for verification. The casino finally approved the document and processed the withdrawal. The player had confirmed receipt of his winnings, marking the resolution of the issue.

A player from Germany is having issues withdrawing their winnings of 1,270 euros. Their documents were approved, but the withdrawal attempts were denied thrice. The casino cited violation of its general terms and conditions as the reason for the denials and subsequent account suspension.

Player decided to close his account due to gambling addiction in November 2022. In August 2023 he received an e-mail informing him his account was reopened. After he logged into the site, he lost 80 USD, and contacted the casino to request a refund. The casino answered that there had been and error and the account was closed permanently this time, but unfortunately they couldn't refund the lost funds.

The player from Canada is unable to withdraw his winnings due to an accusation on multiple accounts by the casino, which the player denies. We later found out that the issue was related to sports betting, so we rejected the complaint.

The player from Canada initiated a withdrawal request of $3,514, which was subsequently cancelled and only $1,984 was returned to the account after 9 days. The casino claimed a violation of Rule 9, but the player disagrees. We rejected this complaint as it was sports betting related.

The player from Poland is having withdrawal issues with BetPlays due to document verification problems. Despite sending several authentic documents for address verification, they have been rejected without any explanation.

The player from Germany self-excluded due to gambling addiction but the casino reopened the account allowing him to deposit and lose 400 Euros. The player requested a refund which was denied and the casino closed the account again.

The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player stopped responding to our messages and questions after we asked him to provide us with additional information and evidence to review the case.

The player from Russia had been waiting for his winnings for a month at the time of submitting this complaint. His account was blocked due to a suspicion of an unspecified violation of the Terms and Conditions. Despite the findings of the casino, due to a lack of clear evidence substantiating their suspicions, the casino team later decided to pay the player in full and keep the player's gaming account blocked. As the player has been paid in full, we marked the player's complaint as 'Resolved'.