BetPlays Casino Review

The player from Quebec had their account closed by Betplays, who claimed violations of terms without providing proof. They lost their winnings and a recent deposit of $2,500, despite never having breached any rules. The Complaints Team reviewed the evidence provided by the casino, which indicated multiple account violations. Consequently, it was concluded that the actions taken by the casino were justified, and the complaint was rejected.

The player from Greece faced withdrawal issues after a 2-euro bonus promotion. After completing the wager requirements, his balance decreased unjustly, and upon attempting to withdraw his total balance of 60 euros, the casino canceled the request, demanding a new deposit and additional wagering with unclear rules communicated during the promotion. The Complaints Team explained that the no-deposit bonuses came with conditions requiring a deposit to access winnings, which the player found unfair. Ultimately, the complaint was closed after the player expressed dissatisfaction and decided to zero his balance and close his account.

The player from Italy had requested a withdrawal of €276 but faced account blocking due to accusations of multi-accounting and cheating, despite having followed the rules and not creating a second account. The Complaints Team reviewed the situation and gathered evidence from the casino, which substantiated its claims of multiple accounts/collusion. Consequently, the complaint was closed as unjustified, with the casino's actions deemed in accordance with its terms and conditions.

The player from Brazil faced issues withdrawing 707 BRL from BetPlays, which he claimed was a fraudulent site. After seven days without receiving the funds, his account was blocked following claims of rule breaches and attempted money laundering, which he disputed. The Complaints Team concluded that the complaint was unjustified, stating that the casino's actions were in accordance with its terms and conditions regarding multiple accounts/collusion and bonus abuse.

The player from New Zealand reports that after achieving a significant win, their favorite games drastically underperform with a low RTP, leading to substantial losses. They are questioning the fairness of the games and are gathering evidence from their betting history to address this issue. The complaint was closed as the player did not further reply to us.

The player from Kazakhstan reported the disappearance of 5,000 comp points and tournament winnings from his BetPlays casino account, insisting he had made no transactions related to their loss. He requested an investigation to recover the stolen points and winnings. The Complaints Team, after reviewing the case and communicating with the casino, concluded that the player's complaint was unjustified. The casino explained that the player had been excluded from promotional offers due to inappropriate behavior and that the points in question were not valid. The team acknowledged the casino's adherence to its established regulations and informed the player that no further assistance could be provided regarding this matter.

The player from Portugal had requested a withdrawal from Betplays after providing KYC details, but it was declined, and the account was subsequently suspended. The player acknowledged using a VPN for work purposes, which might have caused the issue. The Complaints Team reviewed the situation but determined that the casino had blocked the account due to the player's betting history, which fell outside their scope of assistance. Consequently, the complaint was rejected.

The player from Finland had requested a permanent account closure due to gambling addiction, but the casino had only offered temporary closures. They had also refused to close the account, citing an active bonus, and had instructed self-deactivation. We were unable to investigate further, and the complaint was rejected because the player did not respond to our messages and questions.

The player from Denmark had her Betplays account, which had been closed in November 2022 due to gambling addiction, reopened without her consent in August 2023. She lost $80 after logging in and subsequently sought a refund. Despite admitting their error and re-closing the account, the casino refused to refund the lost funds. We closed the complaint because the player did not explicitly state the reason for the account closure as gambling addiction in her initial request, and thus we could not request a refund from the casino.

The player from Italy had been trying to get a response from Betplays for over 6 months after they closed his account following wins in casino and sports bets. He had reached over 1100 euros but only received a refund of his initial 200 euros deposit. Despite sending monthly emails, he received no response and saw "ClientBlocked" when attempting to log in. We reviewed the case and found evidence of multiple accounts created from the same or similar IP address and device, which breached the casino's terms and conditions. Consequently, the complaint was rejected as unjustified.

The player from Hungary attempted to withdraw €1000, but the casino blocked his account, alleging terms violations and multiple accounts, which the player denied. The player requested assistance and mentioned that many others seemed to experience similar issues. After reviewing the evidence provided by the casino, it was determined that the player had breached the casino's terms by creating multiple accounts from the same device and using the same payment method. The complaint was found to be unjustified, and the casino's actions were deemed in line with their policies.

The player from Estonia had deposited 4500 euros and won around 4000 euros through sports betting before requesting a withdrawal. The withdrawal remained pending for more than two weeks, after which the casino locked his account, citing rule-breaking due to multi-accounting, which the player denied. After reviewing the evidence provided by the casino, it was determined that multiple accounts had been created from the same or very similar IP addresses and device IDs, engaging in similar gameplay and claiming the same bonuses. Therefore, the complaint was rejected as unjustified due to breaching the casino's terms and conditions.

The player from British Columbia had requested a $7,500 withdrawal from betplays.com 14 days prior after completing the bonus rollover requirements. Despite contacting support multiple times, the withdrawal had not been processed, and they were repeatedly told to wait. The player's account was later suspended with accusations of violating the casino's General Terms and Conditions, specifically related to sports betting rules. The player denied any wrongdoing and sought at least a refund of his deposit. The Complaints Team concluded that they could not assist with issues solely pertaining to sports betting rules and thus rejected the complaint.

The player from Italy has an issue with Betplays.com refusing to pay out a win of 5000 euros and blocking the account, citing a violation of their terms and conditions. We rejected the complaint due to the nature of the problem being sports-betting related and refered the player to a different service.

The player from British Columbia had encountered an issue where his online casino account was locked following a significant win of $72,000 and a withdrawal attempt of $7,500. The casino had stated that terms and conditions were violated. Despite attempts by the complaints team to gather more information and resolve the issue, the player did not respond to their inquiries. As a result, the complaint was rejected.

The player from Morocco had deposited 200 USD and made a profit of 465 USD. When he attempted to withdraw his winnings, BetPlays blocked his account, alleging that he had violated their terms. The player had denied having multiple accounts or accessing his account from a different device. Upon communication with the casino, it was revealed that the issue had been related to sports betting. We had informed the player that we didn't handle sports betting-related complaints and directed him to other resources.

The player from Morocco had requested a withdrawal after increasing his deposit of $200 to $455. After four days without any progress, the online casino blocked his account for allegedly violating the terms and conditions, which the player denied. The player had clarified that he achieved his winnings through sports betting. However, our team could not assist further as our forum deals with online casino complaints. We recommended other websites that could better assist with his sports betting issue and offered to send the list via email. Consequently, the complaint was rejected due to its nature being outside of our influence.

The player from Quebec had successfully initiated several withdrawals after winning from games, one of which had resulted in a payout of $7500. However, when he tried to withdraw an additional sum, the casino had delayed the withdrawal and subsequently closed his account, citing violations of specific terms that the player disputed. The player maintained that he only had one account and that no one else had used his device. However, the casino had provided evidence of multiple accounts being operated from the same device and IP address, both of which had claimed the welcome bonus. After reviewing the evidence, we found it valid and thus, the complaint was rejected. The player was advised to contact the Gaming Curacao Authority if he was unsatisfied with the outcome.

The player from Albania had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn't been received. The casino stated that the player's documents did not pass verification checks and that the player created multiple accounts, which was a violation of their terms and conditions. The player denied these claims. After reviewing the evidence provided by the casino, we concluded that the complaint was unjustified due to the player's violation of the casino's terms and conditions. The player's account had been closed due to having multiple accounts and likely bonus abuse, and their KYC/verification hadn't been completed successfully. In addition, the allegations related to sports betting play and bonuses.

The player from British Columbia had reported a delayed withdrawal request at BetPlays Casino, despite having had a fully verified account and having satisfied all bonus conditions. He had last communicated with the casino a few days before lodging the complaint, during which the casino had advised patience as his request was with the finance department. However, the casino later closed his account, citing violations of their General Terms and Conditions. The casino had claimed that the player provided forged documents, violating their KYC rules. Upon reviewing the evidence, we had found the documents to indeed be forged. Hence, the complaint was rejected due to the player's violation of the casino's terms and conditions.

The player from British Columbia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. We had advised the player to be patient and wait at least 14 days after requesting their withdrawal before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Latvia had reported an account block by the casino on the grounds of rule violation. However, the player insisted he had done nothing wrong and his account had been successfully verified. The funds of approximately 1890€ had been confiscated without any evidence of rule violation provided. After a thorough investigation, we found out that the issue had been related to sports betting. As we didn't have a branch dealing with sports betting, we had to reject the complaint. The player was advised to submit his complaint to websites that specialized in sports betting.

The player from Norway had deposited NOK 1500, received a bonus, and won up to NOK 50,000. After 14 days and a withdrawal request, the casino had replied alleging that they had violated the casino's general terms and conditions, then closed the account and refunded the initial deposit. The player had provided all necessary documentation for account verification and insisted that this was his only account with the casino. However, the casino remained unresponsive to further communication. After reviewing the case and obtaining additional information from the casino, we had concluded that there is sufficient evidence that the player had breached the casino's terms and conditions by creating multiple accounts and taking advantage of the bonuses. Consequently, we could not assist the player in this matter.

The player from Greece had won 400€ on an online casino's sportsbook, but the casino suspended his account for a rule violation and refunded only his initial deposit of 100€. The player, who hadn't used any bonuses and had verified his account, had been playing at the casino for less than a month. Despite our efforts to assist, we were forced to reject the complaint due to our limited capacity to intervene in issues related to sports betting.

The player from Poland was trying to verify his account by providing a bank statement and mobile bill. However, the casino was still requesting further documents. Despite the player's efforts to comply, the verification process had been problematic, with the casino rejecting his documents multiple times without clear explanation. Eventually, the casino accepted the bank statement, but rejected three selfies provided by the player. The player had not responded to our recent messages, leading us to close the complaint due to lack of further details.

The player from Germany had an issue with BetPlays Casino concerning the reopening of his account, which he had previously asked to be permanently closed due to a gambling addiction. The player deposited €50 after the account was reopened and lost the amount. He claimed the casino had reopened his account without his consent and asked for a refund. The casino, however, stated that they had followed their standard procedure of reopening accounts after six months of closure and had not received any official communication from the player about his gambling problems. The player was initially unable to provide evidence to support his claims, which led to the rejection of his complaint. However, he later presented evidence of a self-exclusion request, prompting us to revisit the complaint. Despite multiple attempts to reach out to the casino, we received no response. Consequently, we advised the player to contact the Licensing Authority for further assistance. The complaint was eventually closed as 'unresolved' due to the lack of response from the casino. We had reopened this complaint as per the casino's request. The casino eventually agreed to resolve the issue to the player's satisfaction.

The player from Norway, having won and verified winnings of 11000€ at Betplays, has had their withdrawal delayed for 14 days. The casino has since suspended their account alleging violation of general terms and conditions, which the player strongly disputes, having recently moved and changed IP. The casino accused the player of having multiple account but has not provided any evidence to support this claim, therefore, we have closed this complaint as unresolved. We reopened the complaint per the request of the casino. The casino has provided us with evidence of multiple accounts, therefore, we have rejected the complaint.

The player from Canada had faced issues with BetPlays' verification process. His selfie had been repeatedly rejected by the casino, stating that the ID wasn’t visible due to their website zooming out the uploaded image. However, the issue had been resolved successfully. The player had confirmed the resolution and expressed no further complaints. We had therefore marked the complaint as 'resolved' in our system.

The player from Quebec had his withdrawal of 6213CAD denied and his account was suspended due to alleged 'Bonus abuse'. He had played slots after depositing and completing the verification process. The casino had claimed that multiple accounts were created from the same location, device, and IP address. all of these accounts had used the welcome bonus, which violated their General Terms and Conditions. The player was unable to provide a satisfactory explanation for this. Based on the evidence that the casino provided, we concluded that the casino had acted according to its terms and conditions. Therefore, the player's complaint was rejected.

The player from Poland had experienced a 3-month withdrawal delay from Betplays casino due to repeated declines of his address verification documents. He had sought assistance, suspecting the casino was using verification as a pretext to withhold payment. After a detailed discussion with the Complaints Team, the player had sent his original bank statement in PDF format again to the casino for verification. The casino finally approved the document and processed the withdrawal. The player had confirmed receipt of his winnings, marking the resolution of the issue.

A player from Germany is having issues withdrawing their winnings of 1,270 euros. Their documents were approved, but the withdrawal attempts were denied thrice. The casino cited violation of its general terms and conditions as the reason for the denials and subsequent account suspension.

The player from Canada is unable to withdraw his winnings due to an accusation on multiple accounts by the casino, which the player denies. We later found out that the issue was related to sports betting, so we rejected the complaint.

The player from Canada initiated a withdrawal request of $3,514, which was subsequently cancelled and only $1,984 was returned to the account after 9 days. The casino claimed a violation of Rule 9, but the player disagrees. We rejected this complaint as it was sports betting related.

The player from Poland is having withdrawal issues with BetPlays due to document verification problems. Despite sending several authentic documents for address verification, they have been rejected without any explanation.

The player from Germany self-excluded due to gambling addiction but the casino reopened the account allowing him to deposit and lose 400 Euros. The player requested a refund which was denied and the casino closed the account again.

The player from Poland is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player stopped responding to our messages and questions after we asked him to provide us with additional information and evidence to review the case.

The player from Russia had been waiting for his winnings for a month at the time of submitting this complaint. His account was blocked due to a suspicion of an unspecified violation of the Terms and Conditions. Despite the findings of the casino, due to a lack of clear evidence substantiating their suspicions, the casino team later decided to pay the player in full and keep the player's gaming account blocked. As the player has been paid in full, we marked the player's complaint as 'Resolved'.