HomeComplaintsCasinoin - Player is enquiring more information about payment methods.

Casinoin - Player is enquiring more information about payment methods.

Amount: €1

Casinoin
Safety Index:High
Submitted: 18 Mar 2023 | Case closed : 11 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece is requesting more information about available payment methods for deposits. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

it says that you can make a deposit with paysafe and when you enter there is no deposit that way Look at the little this happens in another casino too

Automatic translation:
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1 year ago

Dear depy22,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you wish to deposit funds into your casino account but your preferred payment method is not available? Are there any payment methods that you'd consider using? Have you deposited any funds into this casino in the past?

I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago
Translation

Hello, I have never made a deposit before, I am new to registration. However, on your page it says paysafe payment method, the same is on the casino page

Automatic translation:
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1 year ago

Are there any payment methods that you'd consider using? Have you contacted the casino directly, please?

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1 year ago

Dear depy22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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