Casino Universe - Player's winnings have been delayed.

Hello, I won 100 thousand pesos in the online casino game Joker Jewels. But they have not deposited my winnings, nor have they refunded my deposit. I need a solution. Thank you in advance.

Dear diegokuhler49,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Universe.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly your winnings from a game haven't been credited to your casino balance?

Is there any record of your win in your gaming history?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear diegokuhler49,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.