Casino Lust - Player's winnings remain unpaid.

After years of playing and losing money, I finally win. I win a decent amount, $6,000, but when I go to cash out, it only allows me to do $500. Whatever, finally get to cash out, and have 5500 still to play. That was 68 days ago. They told me all documents were accepted, and that was the last I heard from them. I can’t believe I give money to these casinos. The worst idea in history is to allow a business to figure out how to take my money by getting me addicted by restructuring my brain, then just take my money. They bring no value or positivity to the community that they destroy and we allow it. Yeah so I don’t think I’ll be getting that money.

Dear rockwood1010,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Casino Lust. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly advise if you accumulated your winnings with or without an active bonus? Please keep in mind that bonuses often come with a cap on winnings.

Do I understand correctly that you have not yet received your winnings of $500?

Could you please advise when was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear rockwood1010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.