The player from Sweden faces a withdrawal issue after winning using a 200% Deposit No Limit Bonus. The casino accused the player of suspected fraud and associating with a syndicate, which the player denies and requests an explanation or proof regarding the allegations.
Casino Extreme - Player's withdrawal is delayed due to fraud suspicion.
Amount: €4,267
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 21h 29m 26s
Case summary
2 hours ago
Public
Public
9 hours ago
I won on this Casino Playing the 200% Deposit No Limit Bonus. I played a game called Pay Dirt and won on the 200% deposit bonus. I just got an email saying they suspected fraud and that I am playing with other people in a syndicate. I am NOT playing with anyone else and I chose the games based on research and what games were the best for the bonus. I want an explanation or some real proof about this. I have no idea what they are talking about.
Public
Public
2 hours ago
Dear robwins67,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please advise if the slot game Pay Dirt! was the only game you played while your bonus was active?
Have you used any VPN or IP-masking software to access your casino account?
Is there any possibility that someone from your household or using the same IP address has created an account in this casino and played?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
robwins67 has 6d 21h 29m 26s to reply
