The player from Greece had reported a delay in his withdrawal request from the online casino. Despite adhering to the casino's withdrawal limit of 500 Euros, he hadn't received any response from the casino nor was his withdrawal processed. After the Complaints Team had advised him to wait for at least 14 days since the withdrawal request, the player confirmed that his withdrawal had been completed successfully. Consequently, the Complaints Team had marked the complaint as resolved.
Casinia Casino - Player's withdrawal is delayed.
Amount: €500
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
THEY DON'T COMPLETE THE WITHDRAWAL REQUEST AND THEY DON'T RESPOND TO MY EMAILS EVEN THOUGH THE WITHDRAWAL REQUEST LIMIT IS UP TO 500 EUROS
Automatic translation:
Public
Public
11 months ago
Dear PanagiotisG,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
11 months ago
Translation
The withdrawal request a while ago was completed. Thank you very much!
Automatic translation:
Public
Public
11 months ago
Dear PanagiotisG,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
