Captain Jack Casino - The player's account got blocked.

Deposited 500 in total win 6100 tried withdrawing. uploaded all id that was accepted by 3rd party asked for withdrawal and got told my account us shut wouldn't tell me why banned me from chat ain't answered emails

Hello richardleelawry,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Captain Jack Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request in the casino? Was your account ever fully verified? Did you use any bonus to accumulate your balance? Did the casino specify in any way the reason of your account closure? Did you receive back at least your deposited amount?

Looking forward to your answer.

Regards,

Nick

Hi this was my first ever withdraw request i wrote on chat they said well done now upload documents i done thatvyhrough there 3rd party was all accepted ,went back to chat whi just came out with a message saying they regret to inform me my casino access has been revoked and wouldn't say just they can do this at anytime ,I asked about my winnings and was ignored ...I went back into chat different operator asked same question then was blocked from chat now cant log in ,emails not answered dud really enjoy the casino until this happened, none of my winnings was bonus money as did not use bonus and deposit not returned

Dear richardleelawry,

Could you please explain what you mean by 3rd party? Did you deposit or used someone else's details?

No I used my own card but when they asked to verify they use another company to verify ur details

Thank you richardleelawry for the confirmation. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello richardleelawry,

I looked at your complaint and will do my best to help you. I would like to invite Captain Jack Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Greetings all,

I have reviewed the situation richardleelawry and it appears your account was flagged by our security department for use of a Hungarian VPN, VPN usage is strictly forbidden per the terms and conditions of the casino. All deposits have been refunded to the card from which they originated and the casino account has been permanently closed.

Unfortunately in this particular situation there is nothing I can do to assist.

Best wishes,

Nick and Captain Jack

Could you please upload proof of this and could you upload were it states this in the t and c thanks.

Funny how this was only mentioned once I withdrew winnings to me seems like another rogue casino trying get out of paying winnings

Dear Nick,

send me evidence to my email: viliam.v@casino.guru or post it here, please.

Dear richardleelawry,

I've received evidence from Nick that proves that you really have used a VPN. Unfortunately, based on this fact I'm forced to close this complaint as unjustified. Also, you've submitted an unsigned passport for verification so the Casino refunded your deposits and stopped cooperation with you.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.