The player from Indiana had two pending withdrawals from July 16th and July 17th, totaling 3,887.50, that had not been processed after a month. The casino had repeatedly advised patience, but the player felt frustrated, believing that involving a mediator was their only option. The first withdrawal was eventually received after nearly 30 business days, but the second withdrawal of 2,215 remained pending with no definite timeframe provided by the casino. The complaint was ultimately rejected due to the player's lack of response to further inquiries from the Complaints Team.
The player from Indiana had two pending withdrawals from July 16th and July 17th, totaling 3,887.50, that had not been processed after a month. The casino had repeatedly advised patience, but the player felt frustrated, believing that involving a mediator was their only option. The first withdrawal was eventually received after nearly 30 business days, but the second withdrawal of 2,215 remained pending with no definite timeframe provided by the casino. The complaint was ultimately rejected due to the player's lack of response to further inquiries from the Complaints Team.
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