The player from Austria reported account closure after depositing €50 and winning €105 while alleging that customer support accused him of bonus abuse and fraud without providing a specific reason. He emphasized that none of his winnings came from the bonus and sought help in retrieving his withheld funds. The Complaints Team informed that the casino had a history of ignoring complaints and, due to multiple closed cases under a 'No Reaction Policy', the complaint was closed as 'unresolved'. The player was advised to stay away from Campeonbet Casino due to their lack of responsiveness.
Campeonbet Casino - Player's account has been closed and winnings withheld.
Black points: 21
Amount: €105
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Campeonbet Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 month ago
Public
Public
2 months ago
Translation
Hello,
I recently deposited a total of around €50 and made a profit of €105. When I made the deposit, I used a €10 free bet sports betting offer but didn't make any profits from it. When I wanted to withdraw, customer support accused me of bonus abuse, VPN, multiple accounts, possible fraud, etc. After contacting support several times, I still haven't been helped and the specific reason for my account being closed and my deposit and winnings being withheld has not yet been given to me. It should also be mentioned that no money was earned through the bonus offer, only through real money.
I hope you can possibly help me!
Best regards,
Jakob B***h
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 months ago
Dear JakiYT,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you kindly confirm if you used any VPN or IP-masking software to change your true location when accessing the casino website?
Is there any possibility that someone from your household or using the same IP address created an account in this casino?
Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports only?
Did you send any identity documents to the casino for verification? Have they been checked by the KYC department?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 months ago
Translation
Thank you for the answer!
I have not used a VPN and no one in my household has ever used the site and I have only accessed campeonbet at home.
I only played sports bets on the site. The only bonuses I claimed were a "no deposit free bet" before depositing and a "welcome free bet" when I deposited, neither of which resulted in any winnings. The winnings were only from real money and the casino does not want to pay out the deposit + winnings and has already blocked my account.
My account was already fully verified before the withdrawal and only after requesting the withdrawal was my account blocked.
Thanks for the help!
Kind regards,
Jakob B***h
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 months ago
Dear JakiYT,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Campeonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Campeonbet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
