Cafe Casino - Player's deposit dealt with poor customer service.

On 9–20 I made a deposit in the amount of $326. It denied and at the same time was a third attempt and so my card was blocked for 24 hours, which is common on all these sites. However, when I went to look at my bank account, those funds had been debited.

i’m familiar with what pre-authorizations are. As I went to chat and explained that in fact, you can’t pre-authorize when you deny a charge that in fact, I was owed these funds. After an hour of back-and-forth dealing with absolute buffoons, and when I say this, I mean these are the species leading idiots that they have responding to these chats. I’ll get to my

Earlier, I had the same thing happen where I was denied a credit card deposit indicated on my bank statement. You could see the amount. I believe it was 635 and then right after you can see that amount put back in that’s what happens when you deny debit card.

arguing with them for over an hour I left and was told that my funds would fall off in the next 5 to 10 business days. Lovely business model you provide a merchant processor on your site pre-authorizes this amount taking the funds out of my account yet your platform denies my deposit, however you still hold my funds for that amount of time and that is exactly what happens . This happens on 9– 20. On 9– 25. This denied credit card charge that pre-authorized my funds and had been holding them for north of five days posted to my account. Did not drop off putting the funds back into the account as it should have. As I explained on my first attempt, but was met with illiterate arrogance, and frankly would I have to believe to be some type of inbreeding relative to the shear, stupidity and exchange I had to subject myself to in order to get what was rightfully mine.

So to recap, make a deposit that gets denied had similar deposits that were denied earlier in the funds put back in, however, this lovely wig merchant based out of Ghana pre-authorizes my account in effect pulling the funds availability out and for the next five days I’m subjected to waiting for my money that is being held from a deposit I made that was a failed attempt. So that right there makes zero sense.

It does get better though my bank has a five day rule and it falls back off into the account after the fifth day. Because again this is a denied attempt to deposit via debit card. Instead, this lovely Merchant and the charge I’ve been waiting for five days to go back into my bank account has now posted. This means the funds are now out of my account completely. Nothing is pending, and they have indeed taken my money money that I waited for for the last five days declined attempt after arguing with chat at the time of the declined attempt that they were wrong and in fact had charged my card.

Fast-forward all this and now I’m back in the chat after 90 minutes and again I really don’t mean to be rude, but there is just no other way to shell this, 90 minutes back-and-forth after a five day wait and this clown can’t even get the basic elementary terminology down to even attempt to find a resolution.

He runs it up to his shift supervisor Miriam I believe her name was she’s clearly too stupid to tire her shoes in the morning because I provide her with much detailed information that a a toddler who is putting a square puzzle piece into a circular hole could have eventually came to the conclusion through obvious deduction that in fact, they owe my account this money.

That’s besides the point that those funds should have went back into my bank account and not have been debited you they were debited, and then not even put in the café Casino. in exchange, the woman closes the chat after 90 minutes and a mountain of information and back-and-forth provided so between the initial attempt and the hour and a half in the chat with those buffoons and then tonight hour and a half I’m over three hours having a conversation with what really has to be some of the most inept individuals ever hit a keyboard button. not to mention the 5+ days I waited for my funds because they were preauthorized, but would be put back into my account because the attempt was denied as I was told from the first clown on the day at initially happened . 9-20

So without a phone number to contact and have a conversation with somebody that has an IQ higher than 46, having two chats closed on me and obvious information provided as to the fact, they owe me these funds. instead what I got was click - twice - each attempt north of 90 minutes.

Note this next statement is not for any other reason then to give you a reference point on understanding how this shit works. It’s sister Bovada - I have 108,000,000 reward points ltv - ignition 68M BVX 33M

It’s not even about the petty 300 and change deposit, but the fact they have the audacity after fucking this up so royally and me, pointing it out to them literally doing their jobs better than they could. They still treat their customers as shitty as this.

Dear Shymiles78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Dominika 

Dear Shymiles78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.