The player's withdrawal is delayed for 3 days. The complaint was resolved as the player received his money.
Cadoola Casino - The player's withdrawal is delayed.
Amount: €200
Cadoola Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Cadoola Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, 3 days ago I deposited and managed to unlock the bonus. I have withdrawn but have not yet received the money and confirmation of withdrawal. I used bank transfer as a withdrawal method.
Automatic translation:
Public
Public
2 years ago
Hello conigliofabrizio,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only 3 days ago, the casino is still withing a very good time frame as I mentioned above, it might take up to 14 days.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
It was the first withdrawal request in this casino, my account was not verified as no one told me to do it and how to do it despite having written numerous times in chat.
But how is 14 days possible? they told me 3 to 5 days, as also specified in the Terms and Conditions.
I have written several times in chat receiving the same replies, asking me to wait and that my withdrawal is still being processed.
Automatic translation:
Public
Public
2 years ago
Translation
Account verification is done by our finance department. You will be contacted directly by them when the verification is necessary, if you have not received an email yet it means that the documents are not needed at the moment. In the meantime, you can safely deposit and withdraw without any problems.
This is their chat response.
Automatic translation:
Public
Public
2 years ago
Hello conigliofabrizio,
Unfortunately the time frame given by the casino is just informative. The time depends on many other factors as the casino also checks your game play and patters. If they did not request the documents from you yet, they might still do it. If there is a possibility to upload the documents within your account on your own be sure to make it to speed up the process.
Public
Public
2 years ago
Translation
I have confirmed and approved the withdrawal, we are waiting for them to arrive on my account
Automatic translation:
Public
Public
2 years ago
Translation
Money arrived, after 2 weeks and more ... now I am waiting for the second withdrawal
Automatic translation:
Public
Public
2 years ago
Translation
The second withdrawal has not yet been approved after 7 working days ...
Automatic translation:
Public
Public
2 years ago
Hello conigliofabrizio,
I believe that if the first payout arrived, it is only a matter of time before you would receive the full amount. Please keep us updated.
Regards,
Nick
