The player's withdrawal is delayed for 3 days. The complaint was resolved as the player received his money.
Cadoola Casino - The player's withdrawal is delayed.
Amount: €200
Cadoola Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, 3 days ago I deposited and managed to unlock the bonus. I have withdrawn but have not yet received the money and confirmation of withdrawal. I used bank transfer as a withdrawal method.
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2 years ago
Hello conigliofabrizio,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cadoola Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only 3 days ago, the casino is still withing a very good time frame as I mentioned above, it might take up to 14 days.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
It was the first withdrawal request in this casino, my account was not verified as no one told me to do it and how to do it despite having written numerous times in chat.
But how is 14 days possible? they told me 3 to 5 days, as also specified in the Terms and Conditions.
I have written several times in chat receiving the same replies, asking me to wait and that my withdrawal is still being processed.
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2 years ago
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Account verification is done by our finance department. You will be contacted directly by them when the verification is necessary, if you have not received an email yet it means that the documents are not needed at the moment. In the meantime, you can safely deposit and withdraw without any problems.
This is their chat response.
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2 years ago
Hello conigliofabrizio,
Unfortunately the time frame given by the casino is just informative. The time depends on many other factors as the casino also checks your game play and patters. If they did not request the documents from you yet, they might still do it. If there is a possibility to upload the documents within your account on your own be sure to make it to speed up the process.
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2 years ago
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I have confirmed and approved the withdrawal, we are waiting for them to arrive on my account
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2 years ago
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Money arrived, after 2 weeks and more ... now I am waiting for the second withdrawal
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2 years ago
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The second withdrawal has not yet been approved after 7 working days ...
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2 years ago
Hello conigliofabrizio,
I believe that if the first payout arrived, it is only a matter of time before you would receive the full amount. Please keep us updated.
Regards,
Nick
