A player from Washington is experiencing issues with depositing money into the casino. Despite casino's claims that their system is down, the player observes other people playing and depositing money.
Brango Casino - Player can't deposit money into the casino.
Amount: $33
Brango Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Brango Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Sensitive attachment
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1 year ago
Going on 4 hours since I’ve deposited. They say there system is down yet people are playing and depositing as I write this. Was told another hour 3 times now.
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1 year ago
Dear Alex51908,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 year ago
the casino said they received it but still wasn’t giving it to me. Idk why I’ve put a lot of money in the casino and rarely every withdrawl
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1 year ago
Dear Alex51908,
As it might take a while for the money to appear on your casino account and over a week has passed, can you please advise if there's been any update in the case?
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1 year ago
Do I understand it correctly that the issue has been resolved as the money was credited to your casino account?
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1 year ago
Yes! I recently asked for my account to deactivated, because I tried to withdrawl and they all of a sudden said I was someone else and that was enough for me with Brango, they discriminated against me for what reason Idk.
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1 year ago
Dear Alex51908,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
