Borengo Casino - Player’s withdrawal has been delayed.

Since today already waiting 15 days for my withdrawal. Still nothing received, mails not answering, chat not available.

Dear Tinadewil72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Tinadewil72,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Its first withdrawal and KYC verification was succesfully. I received mail that withdrawal was approved but after that no contact anymore. By mail they dont answer and on livechat I cant connect anymore.

Thank you very much Tinadewil72 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tinadewil72!

I will take care of your complaint from now on. I would like to invite representatives of

Borengo Casino into this complaint in order to help us resolve the withdrawal issue.

Ok i sended you by mail screenshot of the mail i received that the withdrawal was aproved. That mail i received on sept 17, so already almost one month ago but still nothing received. I hope you will be able to contact them.

We would like to ask Borengo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

And if they dont answer in 7 days? Nothing more will happen then? I wont get my withdraw then?

Dear Tinadewil72,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Hello,

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Message from the casino:

"Hi, sorry for the delay, the money will be in your account on Monday/1.11."

Tinadewil72, I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Awesome news, Tinadewil72! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.