The player from Italy has not received 3 withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.
Boomerang Casino - Player hasn't received his withdrawal.
Amount: €900
Boomerang Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, the casino approved my withdrawal request on 11 June, I sent the request on 06/06, divided into 3 withdrawals, two for € 450 and one for € 100, the € 100 one was approved on 13 day is paid, while the € 900 one is nothing, the chat tells me that everything is completed and that they can not do anything, the support has not answered me for 8 days, I sent the email confirming withdrawal approval and bank transactions screen to the chat where it shows that I have not received payments of 900 € or two of 450 from them, I don't know what to do anymore. Thanks for your attention
Automatic translation:
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1 year ago
Dear andrean95,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope, we will be able to help you to resolve this case as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
yes, I made 4 more withdrawals successfully, one of 300, one of 400 and two of 100, the verification was never confirmed by them but I sent everything, they even asked me for the debit card front and back of the mallets I only turned the opposite because with the cvc then it can be used on other sites and I did not think it was right, my winnings were accumulated with real money and without the use of bonuses, thanks to you for the help.
Andrew
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1 year ago
Thank you for your reply, andrean95. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be fully processed?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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1 year ago
Translation
the casino today replied to me saying that the withdrawal was not successful after they had sent me the confirmation email, also I point out that the system does not allow me to withdraw because it says that I have to play the funds at least once, of course it's a bug but I can't withdraw now without replaying everything. 
let me know if you still need our email communications, I don't know what to do anymore.
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1 year ago
Do I understand correctly that you have completed the wagering requirements for your deposit before you requested the withdrawal?
And yes, if there is any communication between you and the casino that would help us in this case, please forward it to me, so we can gather as much information as possible.
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