The player's verification ID is not approved even though it is valid. The complaint was resolved as the player verified his account and withdrew his winnings.
Booi Casino - The player's verification document is not approved.
Amount: €100
Booi Casino
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I send my ID with my face in front of my casino account and they tell me that the ID is not valid. Because it is old since 2002, it is not approved, although it has Latin characters and is valid.
Thank you
Automatic translation:
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3 years ago
Hello nikossotos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rant Casino. Please allow me to ask you a few more question before we would try to contact the casino.
Was this your first withdrawal request in the casino? Did you play with any deposit or no deposit bonus in the casino?
I can however understand the casino's point of view as a documents from 2002 seems to be a really old one. Did the casino offered any alternate way to verify yourself? Do you own any kind of document which is more up to date? - Like a drivers licence or a passport?
Please also send through any proof or relevant communication between you and the casino to nikolas.b@casino.guru
Looking forward to your answer and I hope we will be able to help you out as soon as possible.
Regards,
Nick
Casino.guru
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3 years ago
Translation
Thanks for the response. I did not contact immediately because they allowed me to withdraw my money with Skr; ill. It was preceded by another withdrawal earlier. In the 2nd they caused a problem and while quite earlier I had sent an ID and an OTE account. However, due to this strange behavior, I cut off my contact with this casino, as no one else has had a problem with my identity. Thanks again.
Automatic translation:
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3 years ago
Dear nikossotos,
Do I understand it corretly that the complaint is no longer valid as you stopped playing in the casino?
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3 years ago
Translation
Yes, I withdraw it, since I received the money and I do not intend to play there again. Thank you for your prompt and thorough support. Have a nice day and a good week.
Automatic translation:
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3 years ago
Dear nikossotos,
Thank you very much for confirming that the issue has been resolved. We will be now closing the complaint. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.
Regards,
Nick
Casino.guru
