The player from India had not received credit for two significant wins in a live casino game. Despite lodging a complaint, the player was informed to wait. We had requested the player to forward his gaming history for review, but the player had failed to provide the necessary information. Without this data, we were unable to confront the casino about the issue. Consequently, the complaint was closed due to the lack of detailed information. We had suggested the player to contact the licensing authorities for further assistance.
BlueChip Casino - Player's winnings were not credited.
Amount: 2,390 INR
BlueChip Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
3/09/2023 I won in coin flip live casino game 1/ first 970 rs wining rs in morning (10.04 IST)not credit and 2/ second 1420 rs in evening (5.20)not credit to casino account they say my complaint pending but not any solution.suffrring they only say wait and wait.
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1 year ago
Dear bijdebnath2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward your gaming history to tomas@casino.guru so we may review how the game rounds were recorded there? Please highlight the exact time of the incident.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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1 year ago
Dear bijdebnath2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward your gaming history to tomas@casino.guru so we may review how the game rounds were recorded there? Please highlight the exact time of the incident.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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1 year ago
I am sorry but this will not suffice for us to move forward with your complaint.
Kindly request your gaming history from the casino where the balance; your bets and results are recorded. You can usually find it in your casino account or request it from casino support for a specified time period.
Without the necessary information, we are unable to confront the casino. Thanks for your understanding.
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1 year ago
Dear bijdebnath2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
I'm sorry bijdebnath2, that we could not help but as already stated above, without the detailed log, our hands are tied.
You can still try to get in touch with the licensing authorities as they might be able to get more details from the casino.
The complaint will be now closed for the above-mentioned reason.
Best regards,
Tomas
