BlueChip Casino - Player encounters difficulties in verification process.

Day before yesterday I tried to withdraw from my acc but it showed to complete my verification so I submitted my documents and first it showed that verification is declined because of id proof and bank docs,after sometime I chatted with bluechi casino support and they have raised a complaint and my id proof got verified and then my bank docs got declined,it’s been more than 2 days ,I need my money urgently , resolve this issue 

Dear prajanyabethapudi8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your bank statement seems to be the only issue? Have you provided any other documents (except for an ID and bank statement) and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear prajanyabethapudi8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.