Black Magic Casino - Player’s struggling to withdraw winnings.

Hi I been asking for proof my documents so I been sending all what they asking and from that time they are not responding at all.

Two days after they still no responding for my email.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Based on the second complaint you submitted it seems that you have finally been verified. Could you please clarify whether you are not able to request a withdrawal at all, or you requested it, but it has been pending in your account?

Do I understand correctly that this is your first withdrawal attempt?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi I been accepted for verification and I been able to withdraw my mone but they are not coming to my bank account yet and time when I been doing my withdraw was 04/01/2022 around 10pm .

After I got message from casino my withdraw request will be reviewed.

Thank you for your reply, Daniel. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Ok . Thank you very much.

Dear Daniel,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.