BitStarz Casino - The player's unable to withdraw his balance.

Greedy company.

After depositing 200USD , i got lucky and won 100$ right away.

Happy with my winnings , i went to withdraw.

Guess what? You can't , their TOS are made so you are forced to play.

I had to play 100% of my deposit if i wanted to withdraw my own money , with bonuses is understandable , but when they apply this to your own money , you know that something fishy is going on.

Contacted the support, Peter couldn't do anything for me, of course not, why would they, it's the TOS he said.

It was insane, the disgusted feeling of being forced to play , to see my money dissapear, knowing very well i would lose it.

Of course i lost... what was supposed to be an enjoyable experience of being a casino player , became me being played by the casino.

Never again, lesson learned , BitStarz Casino is a greedy and inhumane casino.

My advice to everyone that is hesitating to deposit , is DO NOT just go to another online casino , this company should be boycotted.

Hello RenasTMTC,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first ever withdrawal attempt? When was the last time you spoke to the casino and what was it about?

Please note that wagering your deposit is a completely common casino term as it serves against money laundering and as you did accept the casino terms during registration, you will need to wager your deposit in order to withdraw your winnings.

Looking forward to your answer.

Regards,

Nick

Dear RenasTMTC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.