Bingo Billy Casino - Player’s withdrawal has been denied.

I played with Billy bingo  And yes And yes very difficult to draw from and as a lot of rules but I just found out I still at $1800 that I was waiting to withdraw all the by winnings before I deposited in more money I find out yesterday that they want me to to pause it to get my money out reluctantly I finally just agreed so I can get my winnings and and I find out they want to take all the money on my account and that's Boyd I don't get that was winnings and they want me to put more money and to try and win more This doesn't seem right to me here's what the representative wrote to me on the board.
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Matthjamie7

Cash: $1,804.00

Billy Bucks™: $0.00

Total: $1,804.00

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Ticket Id: 328240 Status: Closed Created: 2020-02-06 02:21:02

FromCreatedComments

Staff

Feb-06-2020 02:30:57

Dear Matthew, Thank you for your ticket!! Sorry but your deposits are already expired as your last deposit was done on Dec 12th, that's about 57 days ago: In order to be eligible for a withdrawal, players must have made a deposit in the past 30 days. NO EXCEPTIONS! Note that other rules apply to be eligible for a withdrawal. Members need to make sure they have a deposit on file for the past 30 days to be able to withdrawal. If your balance is above $100.00 and we help you make a deposit and your deposits are expired (past 30 days from previous deposit) you will only be able to withdrawal winnings that came from that deposit that we helped you make. All other winnings before this deposit become void. Which is what you have won while the deposit was "active". You can only withdrawal funds from the winnings that came from an active deposit. If you need anything do not hesitate to contact us back, we will be more than happy to assist you! Milton. Customer Service www.BingoBilly.com

User

Feb-06-2020 02:21:02

I've been told there's a way that you can take the money out so I can deposit money so that then I can withdraw the money than I've already won in 3 Can everybody stop just closing out my tickets in and give me some help

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Dear Matthew,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the general and bonus withdrawal policies on the website, and I have to say that there is an enormous number of rules to follow. I will contact the casino and ask for their point of view, but before I do that, please, could you confirm that you have completed the KYC (verification) process in the past? Have you withdrawn any winnings from your account previously? Thank you very much in advance for your reply.

Bets regards,

Petronela

Yes I have  I actually had one I actually had one almost $3000  And I've been withdrawing off of And I've been withdrawing off of it but I do want to put me more money back in until I got my whole winnings back you know they took every penny that I gave them to play I just wanted to get all that out my winnings and I would of played with them still But there deny in the other half of my winnings because of the fact that I haven't been depositing with them I explain to them that I just wanted to get my winnings before I started gambling again and they said I've now  I I forfeited the rest of my winnings because I didn't deposit more money before I got my winnings out and I wouldn't take it all my weddings out but they only let you do $500 a week 2 weeks or month If a is giving me the whole amount right then chances are they party would have it back by now Because I probly woulda kept gambling with  Them But that just doesn't seem right to me that I don't get my winnings because I don't keep the pot giving them money before they paid me all the money they owed me And the response was will take of your winnings out of your account so you can deposit more money but you forfeit all your prior winnings would you like his to do that  And all And 

Dear Matthew,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

@ Bingo Billy Casino, please, could you shed some light on this case? Thank you very much in advance for your reply. 

Thank you very much

Hello Matthew and Petronela,

Our VIP manager reached you personally on Feb 17th to assist you with this issue.

Please let me know if the problem persists.

Best Regards,

BingoBilly Rep

how did they reach out to me I all I got was the response I posted .

I just checked my account the funds are still locked and can not be accessed

Bingo Billy Casino, please could you update the status of this complaint? It looks as the issue is persisting. Thank you very much in advance.

Hi Petronela,

The player has not responded to the emails from Amy, the VIP manager, the last one I saw is from Feb 21st.

Best,

Walter

Dear Matthew,

Please could you reply to the email? If you have done it already, please keep me updated. Thank you very much.

OK I have gone through my emails 1 by 1 and only emails you guys have sent me our promotional emails for bonus codes I have not received an email from a manager and if it is my mistaken somehow I missing it after going to every single email I've received could you post the email and he in this forum so I can see what you're trying to tell me I would be happy to respond I want to get this situation resolved I don't wanna keep playing this back-and-forth so can you please Either write the message in here Or something the other than was being done because I am not receiving your emails

I have gone to my Spam folder my updates folder my promotions folder and then ever the whole inbox of everything folder in order to find this email these 2 emails  That have never come into my That have never come in to my email  I even opened every single I even opened every single promotion you guys set me thinking that maybe a somehow got locked in there but there is no email from a manager 

Maybe resolution would be could you post the email or copy the e-mail to petronela

@Bingo Billy Casino, please could you forward those emails to petronela.k@casino.guru? Alternatively, you can publish your reply here and I will keep it hidden to the public marked as "sensitive information". Thank you for your cooperation.

Hi Petronella,

I just sent you the communications.

Best,

I really appreciate  that amy and your right i should have not said this is bs and i want the f#### money i won but your staff told me i forfit it one has to think your system is set up this way so that this does happen and you keep peoples winning i will e mail you my bit coin address now. Sorry it came to this but i paid you and saying you wont pay me is not treating me with respect 

I would like to thank you petronela and i will let you know as soon as i recive it into my bitcoin i sent the email already so when it is taken care of it can be marked as resolved thank you im just bummed because  loosing at gambling sucks but to win and have the experience made worse than loosing thats just unfortunate 

Amy and feel free to post any thing i said you were the ones acting inappropriate you should not to have to pay to receive  winning from a casino especially  when they make it so you cant withdraw at once and make you drag it out 

over months and months paying little by little

Regards matthew jamieson

Dear Matthew, I will be waiting for your confirmation patiently. Thank you in advance.

I emailed my bit coin right befor  i sent the last message and have been checking it but nothing trying to hopful and positive but im not counting on anything based on past unethical and poor customer support from the casino  i would like to thank you for your time and energy you have put into this 

I emailed my bit coin right befor  i sent the last message and have been checking it but nothing trying to hopful and positive but im not counting on anything based on past unethical and poor customer support from the casino  i would like to thank you for your time and energy you have put into this they are asking me to deposit 30 but their system wont let me because  i have more than 100 in the account see the catch 22 you have to deposit once a month i guess to keep it active but if you have more than 100 dollar  in their system it wont let you

Bingo Billy Casino, please advise, we would love to resolve this as soon as possible. Thank you.

So they advised me they are going to take the money out of my account so i can deposit 30 and then they wil pay me does this sound ok to you

Would it be possible if the 30 dollers is that big of a deal can it just be tsken out of my winnings rather that having to send money to play games i wont play

Bingo Billy Casino, is this a solution for you? If the player will deposit $30 he will be able to withdraw all his winnings, including unplayed deposit and removed funds? Thank you in advance.

I made the deposit they wanted i just want this to be over

Bingo Billy Casino, please could you advise? Is everything in order now? Thank you in advance for your update.

Petronela 

 There's not been any communication whatsoever from amy  at all I don't know what to do she said for me to deposit 30 more dollars they emptied the account they took the 1800 out and now there's $30 sitting in there that I added more even after all of this i didn't touched or haven't played  with the 30 I've I've done everything they've asked of me Me still don't bother to respond

I just wanted to thank you for all your help It's unfortunate that sometimes these type of things happen but I'm glad we can resolve them petronela you are amazing thank you and amy thank you for working with me threw this sorry about all the turmoil but im am very pleased we could resolve it thank you both again

Dear Matthew,

I’m very happy to hear this. Please, could you confirm for me, that this complaint can be marked as 'resolved' now? Thank you very much.

Even if we haven’t received a confirmation from the player, from his last reply, we can assume that the issue got resolved. Thanks both sides for cooperation and Matthew, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.