Bingo Billy Casino - Player’s experiencing technical problems.

The Casino ran a promotion stating that if you made a deposit with your Mastercard. You would receive a $20.00 if not more bonus on top of your deposit. Then once the deposit was made, you then had to go to the help desk and open a ticket right after your deposit is made. stating you made a deposit for the $20 Mastercard Promo and submit the ticket. With all that, I was fine, After I made my deposit, and went to open a ticket and filled out the information needed. I went to hit the submit button, but nothing happened. The page timed out. I tried again and again and waited for still the same result. Now mind you at this time, I could do everything else on the casino site. Play games, make deposits, etc..etc... just not able to submit tickets. I tried different browsers and even on my phone, ... the same result. Sound really Shady...I think so. So as life is, I was busy and didn't have to wait or go through a long chat session with an online person. First thing this morning, I tried again, the same result. I chatted with an agent and was told right away that I needed to submit the ticket right after the deposit, not the next day like now. However, even though I never was able to submit a ticket for the bonus money. The agent tried to pin the blame on my software and laptop and cell phone. Said " I can see the attempt you make 15 min ago to submit the ticket, but it needs to be submitted right after the deposit. Now, I asked him, if you can see my attempt to submit this ticket, then I am sure you can see the multiple attempts yesterday, right after I made the deposit. Naturally, he said " No, he could not" and just repeated the deposit policy to me about the bonus and sent me a link to the policy and rules as well. I am not stupid if it quacks like a duck , then its a duck.

Dear Midtwnbrat,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and please forward me a link to the bonus you activated? Could you please confirm that the deposited amount has stayed untouched?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Midtwnbrat,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Have you already finished the wagering of the first bonus, Midtwnbrat?

Please note, that emails like this are generic, which means they are not personalized. What I am trying to say is, that even if you received an email with some offer, it doesn't necessarily mean, that you are eligible for it and the casino is not obliged to grant you any bonuses.

I would further recommend you contact the casino via their live chat instead of creating tickets. I tested the casino's live chat at various times of the day and I was always provided with the required information within minutes. I believe that it is the fastest way to get in touch with the casino.

Dear Midtwnbrat,

We are extending the timer by 10 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.