Big5Casino - Player is experiencing a problem with withdrawal.

I didn’t received my 550€ withdrawal and no answer to my documents verification!

In chat they tell me that i will receive an email soon  with my withdrawal and documents verification answer!

After 2 weeks i have no email or any other answer!

I tried to contact them by email and they don’t respond!

No money!

Dear Ciprian,

Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. Please, be informed that the verification of your documents can take a few business days to be processed. The procedure can even take more than a week, especially if you requested a withdrawal for the first time. Therefore, we advise players to be patient in cases like this. I would like to know if you are sure you provided all the documents needed to complete verification of your account.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Ciprian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.