BETWINNER Casino - Player is having a problem with the deposit.

I made the deposit 3 days ago, I've already waited the 24 hours, sent proof to support and everything, and still nothing. Nothing gets resolved

Dear Fns014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Good morning, look, there's no reason why I should contact my bank because the bank did its job and made the transfer... Bet Winner on the day I made the deposit and it didn't go into my casino account I spoke to support and sent the receipt They told me that I had up to 24 hours, I waited and it didn't go through in 24 hours and they asked me to send the receipt by email. I sent it and to this day, it's been 5 days or 4, no response by email..no, it's not the first time I've used bet Winner I've been using them for about 2 years, about 1 year and a half.. I've always deposited and withdrawn..

I already feel humiliated by betwinner. When I deposited I was going to place a sports bet and I couldn't. And the game was won, which brings me frustration...and the bank doesn't see anything. If the bank provides me with the receipt it is because the Pix was created and is with betwinner but as always betwinner never resolves it and the problem goes to the customer...I have always made a deposit

Thank you for your reply, Fns014. Please understand that it is our standard procedure to recommend contacting the payment provider in cases like this. Please do so as soon as possible so that we can proceed with this complaint. Thank you for your cooperation.

Good evening, I will come in and. Yes, contact them and I will come back here to please you..

Good evening, I contacted the bank and I will send the message they sent me..

I checked that everything is ok with sending the amount, send the receipt, it has the tracking code for the amount, the recipient can contact the receiving institution and check.

The money was credited to me but I would like to emphasize.

On the day in question, I think it was the 6th that I made the deposit, I had a sports betting spreadsheet set up, I had a lot of determination and wasted a lot of time doing probability calculations to put together this spreadsheet, and when I deposited to make the multiple bets the balance was not credited to my casino account. They told me that I had to wait up to 24 hours for it to drop, I waited and after 24 hours the balance still hadn't been reflected in my player account.. then they told me to send the receipt by email, I sent it about 4 times, making it clear that the casino support itself had already sent the receipt..then after 11 days my deposit was credited..I feel let down and sincerely humiliated because when we make a deposit on a casino platform it is because we are already use the balance..then the user will always be harmed and for no reason whatsoever. I leave Aki my sincere sadness and indignation at not having the power to do anything over this or the power over my own money, having to wait and accept it without any retraction, what's more...always being harmed without merit, without the due value that a user should have ..

Dear Fns014,

Please understand that this is not something we can help with. We do not handle complaints about sports betting, nor can we assist with potential winnings from unplaced bets.

However, I'm glad to hear that your deposit issue has been resolved successfully. As this was the main problem, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru