The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
BetItAll Casino - Player’s deposit has never been credited to his account.
Amount: €100
BetItAll Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
I paid in 100 euros via noda. Amount was deducted from my account but not credited to my gaming account. This casino even has the gall to say that my deposit failed and that I should deposit again using a different method. No attempt or even interest to check what happened to my deposited 100 euros
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1 year ago
Dear idobins56,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Now it is debited from the account. It's called floating by the casino, whatever that means. In any case, it's absurd when Carinos offer it as an instant transfer, even though they know it won't be credited immediately. If I deposit over the weekend, I want to play over the weekend and not a week later. It's deliberately delayed, the main thing is that they have the money, and it's not serious. Such a circumstance must be pointed out.
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1 year ago
Translation
Money was credited today. Thanks for the help.
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1 year ago
Dear idobins56,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
