The player from the United Kingdom has a fully verified account but faces difficulties withdrawing 500€ after his account is blocked due to claims of a duplicate account. He asserts that he only uses one account and is not receiving his winnings.
Betfoxx Casino - Player's account has been closed for duplicate issues.
Amount: £500
Betfoxx Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
6 days ago
Public
Public
6 days ago
My account is full verified and I have received for withdrawal for 500 after 5 days they blocked my account and they told me you have duplicate account I never use nether account, I have full verified my account, they don’t want pay
sorry the first name is nabil can you confirm
Public
Public
6 days ago
Hello nemiri1984,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betfoxx Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- How much is your current casino balance?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
