Betfoxx Casino - Player's account has been closed for duplicate issues.

My account is full verified and I have received for withdrawal for 500 after 5 days they blocked my account and they told me you have duplicate account I never use nether account, I have full verified my account, they don’t want pay

sorry the first name is nabil can you confirm

Hello nemiri1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betfoxx Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• How much is your current casino balance?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

my account is verified before 3 days

wining was first bonus after that change to real money I have won in football betting

my balance is 500

the last time was yesterday

thanks

Please I want just my win I don’t like betfoxx more is like scam

Please is any new About my account

Hi is any new please

Hello Nemiri1984,

I hope this message finds you well.

Could you please let us know if the casino has provided any evidence regarding multiple accounts associated with your name? Additionally, we would appreciate if you could confirm whether anyone else in your household has an account with the casino, or if you may have used another person’s device to access your account.

Thank you very much for your cooperation. I look forward to your response.

Best regards,

Nick

1.No they don’t provide any other account with my name , I have just one account of my name an full verified

2 . my wife have also account with same betfoxx casino

and she have same problem 1000 pound in the account and is blocked and they don’t want withdrawal

I think she have used my mobile one time

thanks

Hi please is any news?

Hello Nemiri1984,

Please note that using two different accounts from the same device is strictly prohibited, as it qualifies as a duplicate account. In such cases, the casino has the right to confiscate any winnings generated across all accounts and to block them permanently.

To avoid these situations, I would recommend that only one account per household be registered with any given casino.

Is there anything else we can assist you with?

Best regards,

Nick

But l only have one account l use only one account on my device you don’t understand they give me share code for friends they give bonus code if you share this code l shared with my friends no one can use my account now

Hello Nemiri1984,

In your previous message, you mentioned that your wife has an account and accessed it using your device. As outlined above, using the same device for multiple accounts is considered a violation of our policy on multi-accounting.

Unfortunately, as this action breaches the casino's terms, we are unable to provide further assistance in this matter. Based on this, we will proceed with closing the complaint.

Thank you for your understanding.

Best regards,

Nick