BetFlip Casino - Player has been forced to accept bonus offer.

They have I bouns that you have to take. 45x rollover. They will not let you cancal the deposit bonus if it is over 10 euro. I deposit 10 and told they still will not cancal bouns. They're excuse is people abuse their bonus? Sorry but how is it possible to abuse a bouns if you don't want it?. Hi can I not take bouns? no people abuse them?????

Dear Terrence,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please confirm that you haven’t deposited more than €10?  

In the past, we had a similar complaint (please see the link below) from a player who has been forced to accept bonus, but casino claimed that mandatory bonus for first 10 deposits only apply for deposits between €20 and €1,000.

https://casino.guru/betflip-casino-player-s-bonus-has-been-activated-automatically

Could you please forward any relevant communication, ideally, along with your cashier history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Terrence,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.