Malina Casino - Player's withdrawal has been delayed.

Since 14 december i have made a 500 euros withdraw request, live chat says same poem daily, that they forward the ticket to be resolved fast and with priority.

Just because i read other complaints.

1) Yes i withdrew money money before 2-3 time between 300-500 never took more than 5 working days

2) they didnt ask me for KYC

3) was not bonus money/spins

Dear manthospap1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Besides your 500€ withdrawal, is there any balance on your account you wish to withdraw?
• Could you please share a screenshot of your pending withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.