The player from Italy has been accused of breaking the T&Cs by playing restricted games while completing bonus wagering.
BetFlip Casino - Player has been accused of playing restricted games.
Amount: €825
BetFlip Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
4 years ago
Translation
they complained that I had accumulated winnings from slots that were not allowed during the bonuses. Slots that their system allows you to use safely at any time and from my country.
Now, after having the documents sent to me, they tell me that I have committed a fraud using those games during the bonus and they have seized a good 825 € out of 900 because of this.
I think it is unacceptable.
thanks
Automatic translation:
Public
Public
4 years ago
Dear Giulii,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://betflip.io/en-GB/home/page-control/1:
Even though I must say that the list of forbidden games for the bonus play is rather long, if you are aware of placing bets on restricted games while wagering your bonus, sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.
Please do not hesitate to contact me you feel that you have been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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4 years ago
Translation
I understand, except that the bonuses cannot be refused and with a deposit of € 50 I got a bonus of € 25. This generated a wager of 45X within which I could not have any "legal" winnings in those providers; if we add that as an Italian citizen I do not have access to all providers, the picture becomes even worse.
Furthermore, now that they have made their "flat rate" from € 900 to € 75, I still do not see a valid withdrawal method from Italy.
I must point out that I have also spoken
with the chat at the beginning of the bonus activation to ask which withdrawal method I could use;
the answer was that I should have completed the bonus wagering first.
In my opinion this casino has implemented this scheme with the purpose of creating these situations slyly.
Thank you very much
Automatic translation:
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4 years ago
Thank you very much, Giulii, for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance and try to help you to withdraw your remaining funds.
I wish you best of luck and hope to see your problem being resolved in the near future.
Public
Public
4 years ago
Translation
I invite you to check why all communications with the team and the entire procedure to be able to withdraw are at least suspicious.
thanks
Automatic translation:
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3 years ago
Hello Giulii.
I am very sorry for a long response time, Juli cannot take care of your case, and I will be here for you.
Unfortunatelly, in cases like yours, if the player breaches any bonus condition, the casino simply reset the bonus. Some casinos let the player try the luck again but mostly not. I understand your frustration from the casino, but actually, they were acting as the should. The other details what you mentioned are mostly because this casino is not holding an official Italian license. We strongly recommend you to play only in casinos which are holding the local license:
