The player from British Columbia had won 6K Canadian in ETH and faced issues withdrawing funds. After an initial rejection and account restriction, the player completed the advanced KYC, but the account remained blocked from withdrawals. The issue was resolved when the casino unblocked the player's withdrawals, allowing him to access his winnings.
BC.Game Casino - Player's withdrawals have been blocked despite completing KYC.
Amount: Can$5,828
BC.Game Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I have won about 6K Canadian in eth without using bonus funds.
I Tried to withdraw 2000$ shortly after my win and it was rejected, even though I had withdrawn once previously. After it was rejected my account had tips and withdraws suspended.
I was told by live support to email bc.game with a list of my phone number, commonly used IP, etc. I did and they emailed back and said I needed to complete advanced KYC.
I completed advanced KYC a couple days ago and got an email confirming its completion but my account is still blocked from withdraws.
I have provided my UUID in the username slot and will send other proof if required, but I am hoping I can simply just get the attention of bc game to unlock my account.
Thanks guys!
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1 month ago
Dear Kingsman223,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that you can access your casino account but you cannot request a withdrawal?
- Do you see any pop-up or message when you try to request a withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Yes, I have made one withdrawal previously and it was successful
Yes I can still log in and even play with my money just not tip or withdraw
When I go to the withdraw page, there is a message saying that my withdrawals are currently suspended, and the whole area is greyed out
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1 month ago
Hello! This complaint is no longer required. Bc.game has unblocked my withdrawls! I have turned only 60$ into 5800+ dollars and they gave me my money fair and square. Nice going bc game !
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1 month ago
Dear Kingsman223,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
