BC.Game Casino - Player's withdrawal is blocked due to KYC issues.

My withdrawal has been blocked by the Bc game casino. Because I made a small mistake while doing KYC. I did not know how to do KYC. Once I made a small mistake. I put my friend's Aadhaar card in it and also put my bank account. Because of this, both the data did not match and my KYC got rejected. I gave them the information through email and said, please fix this for me. Please do it and I will do the KYC again successfully. But they are not responding to me and they have blocked my KYC. 165000

Dear Aamir223,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and I apologize, but if you provided someone else's document(s) to verify your identity, this is a serious mistake, not a small one. Why would anyone even have someone else's card like this? I cannot imagine a scenario in which this wouldn't be suspicious.

I must emphasize that the casino acted correctly and blocking your account was within their rights.

Please, let me know if there is anything else I can help you with, otherwise, I will close this complaint.

Thank you for your understanding.

Best regards,

Kristina