BC.Game Casino - Player's withdrawal is blocked due to KYC issues.

My withdrawal has been blocked by the Bc game casino. Because I made a small mistake while doing KYC. I did not know how to do KYC. Once I made a small mistake. I put my friend's Aadhaar card in it and also put my bank account. Because of this, both the data did not match and my KYC got rejected. I gave them the information through email and said, please fix this for me. Please do it and I will do the KYC again successfully. But they are not responding to me and they have blocked my KYC. 165000

Dear Aamir223,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and I apologize, but if you provided someone else's document(s) to verify your identity, this is a serious mistake, not a small one. Why would anyone even have someone else's card like this? I cannot imagine a scenario in which this wouldn't be suspicious.

I must emphasize that the casino acted correctly and blocking your account was within their rights.

Please, let me know if there is anything else I can help you with, otherwise, I will close this complaint.

Thank you for your understanding.

Best regards,

Kristina

the first thing I want to clear I did not submit anyone else's documents because I did not know how to do KYC. While doing KYC, I selected the wrong country, the KYC was submitted but it got rejected, but it did not happen. After that I read on bc.com how to do KYC and then I went to do KYC. There my KYC is showing blocked. And you are saying that KYC is very important. It is important that you tell me about the transactions that have happened between me and Bc game till date, why did I deposit and withdraw from this account without KYC This is just an excuse and nothing else, you are also involved with them. They just swindle money from people in the name of multiple accounts. You support them completely and you have a share. I feel direct irrigation with them. Because I feel it. From your words and the replies you are giving me, I am feeling that you are also involved with them and are taking people's money. I am under the Home Ministry of India. I am an employer. I will complain about this directly to my Home Ministry. You probably don't know how bad the consequences can be I can complain about this to my Home Ministry Department and ban all these website I am not an ordinary man. This is absolutely wrong with me, it is illegal. I have not completed any KYC, neither have I uploaded a selfie nor have I submitted any document. Even before that, my KYC was blocked. What is this, this is absolutely wrongAnd after I sent him an email, he has not responded till date. It has been 6 days. I sent an email to his registered email ID and his email ID but I did not receive any response. Now I expect justice from you and let's see what kind of justice you do

Thank you for your reply, Aamir223. Please note that it was you who stated in your first message that you used your friend's Aadhaar card. Additionally, if you provided inaccurate information about your country of residence, we are unable to assist you no matter who you are or what you do. On our platform, all users are treated equally, and we are here to evaluate the situation, decide who is correct, and mediate where necessary.

Your account was closed in accordance with the Terms & Conditions, and we cannot hold the casino responsible for enforcing their policies. To avoid a similar situation in the future, I recommend that you be more careful and always check if you provided the correct information and also always use your own documents and payment methods.

Lastly, should you continue to threaten us or any involved party without a valid reason again, I will be forced to ban your casino.guru account. We have a zero-tolerance policy for such behavior.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.