BC.Game Casino - Player's deposit delayed and unresolved.

Ticket 6344440. I deposited 1800 RM on 6/3/2024 - and still have not received my deposit. when contacting live support, i submitted screenshots and proof. I was first told to wait 2 hours, then 3-4 hours, then 24-48 hours. with all being automated messages. once 48 hours passed, i again reached out to live support, and they said it would be dealt with within that day, and that they would contact me -"reassured that we will get back to you within this day as soon as possible". - which i did not hear from them.

This is absurd and extremely unprofessional. 72 hours on and still leaving customers in the dark.

Dear Coco77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi,

As I can check, this order was already credited on June 9th. Fiat transactions can sometimes take 3–4 days for resolution as it requires checking up with bank and merchant so it can take longer. Please let us know if you need any further assitance.

Best Regards

Panda

Dear Coco77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.