The player from Nova Scotia had reported fraudulent activity on his account, stating that an unidentified party had accessed his account, unlocked funds, and made several withdrawals. Despite his attempts to communicate with the casino's support, he had received no response and was unable to access his account due to a verification request. We had attempted to investigate his complaint, asking several clarifying questions and extending the response deadline by 7 days. However, as the player did not respond to our messages, we were unable to further investigate and had to reject the complaint.
BC.Game Casino - Player's account is blocked.
Amount: Can$2,892
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Dear jericstromm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please confirm that you haven't shared your login information with any third party?
- How long were you a player in the casino?
- Do you have any remaining funds in your casino account?
Thank you in advance for your reply.
Best regards,
Kristina
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