The player from Nova Scotia had reported fraudulent activity on his account, stating that an unidentified party had accessed his account, unlocked funds, and made several withdrawals. Despite his attempts to communicate with the casino's support, he had received no response and was unable to access his account due to a verification request. We had attempted to investigate his complaint, asking several clarifying questions and extending the response deadline by 7 days. However, as the player did not respond to our messages, we were unable to further investigate and had to reject the complaint.
BC.Game Casino - Player's account is blocked.
Amount: Can$2,892
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Dear jericstromm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please confirm that you haven't shared your login information with any third party?
- How long were you a player in the casino?
- Do you have any remaining funds in your casino account?
Thank you in advance for your reply.
Best regards,
Kristina
