The player from Kenya had an issue with BC.Game casino after he had successfully deposited 520 USDT and won an additional 532 USDT. Despite having passed verification checks, his withdrawal section had been suspended without a clear explanation. He had been waiting for a resolution for over 48 hours. The casino representative clarified that the account had been temporarily locked for the KYC process and was restored once the process was completed. The player later confirmed that his issue had been resolved. We then marked the complaint as 'resolved' in our system.
BC.Game Casino - Player experiencing withdrawal suspension.
Amount: 1,052 ₮
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Hello I come here very frustrated with the fact that I can't withdraw my funds from b.c game casino. I made a deposit of 520 usdt via bep20 network and I played casino roulette a few times and won an amount worth 532 usdt bringing my total amount on the account to 1052 I tried to withdraw via the same means I used to deposit i.e usdt bep20 network but after the attempted , my Account withdrawal section has been suspended without being given the reason as to why that has happened .my account is fully verified as I have passed both basic and advanced verification .I have tired to enquire for more than 48 hours why my withdrawal is suspended and the only answer I get is wait , i dont belive wait is an enough answer on why a customers account has been suspended.i would also like to highlight that i dont and never use bonuses my email register to b.c game is [sensitive information removed by Casino.Guru admin] I don't know if casino guru can help but its worth a try I will also upload the screenshots between me and the support team for an easier follow up
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9 months ago
Dear 1juliusmwangy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please confirm your casino account is accessible to you?
- Was this your first deposit in the casino?
- How much have you played in total in the casino to your knowledge? (your total amount of bets)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Hello,
I've reviewed the account, and it appears it was temporarily locked only for the KYC process. Once the KYC was completed, the account was immediately restored to normal. If you're experiencing any further issues, please don't hesitate to let us know.
Best Regards,
PANDA - BC.GAME
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9 months ago
Thanks for the reply to Panda from BC.Game.
Dear 1juliusmwangy,
Please let us know whether we may consider the issue as resolved, or if you need any further assistance.
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9 months ago
Dear 1juliusmwangy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and BC.Game Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
